Soon Kim
Winchester,VA
Summary
Customer-focused professional with extensive experience in high-energy, people-centered environments. Skilled in safety awareness, conflict de-escalation, customer service, and maintaining calm under pressure. Experienced in working with diverse groups, handling payments, and providing clear communication. Seeking a Flight Attendant position where safety, service excellence, and teamwork are essential.
Overview
20
20
years of professional experience
Work History
Customer Service & After-School Program Staff
iTIGER TAEKWONDO ACADEMY
Winchester, Virginia
06.2008 - 01.2020
- Supervised groups of students, ensuring safety, order, and compliance with daily procedures
- Maintained a calm and professional demeanor in high-energy and stressful situations
- Communicated clearly with parents, staff, and students regarding schedules, rules, and expectations
- De-escalated conflicts and addressed concerns with patience and professionalism
- Processed customer payments using POS systems (Square)
- Maintained organized records and supported daily operations
- Assisted with cleaning, organizing, and preparing shared spaces
Office Assistant /Operations Support Associate
Dae Woo Inc.
Annandale, Virginia
06.2000 - 10.2005
- Provided customer assistance in a retail environment
- Answered questions regarding product location, availability, and pricing
- Supported inventory restocking and organization
- Worked closely with team members to maintain a clean and orderly workspace
Education
Some College (No Degree) - Visual Arts And Technology
George Mason University
Fairfax, VASkills
- customer service
- Safety awareness & supervision
- Conflict resolution & de-escalation
- Clear communication & professionalism
- Team-based operations
- Working under pressure
- Cultural sensitivity & patience
- Cash handling / POS systems
- Attention to detail
Timeline
Customer Service & After-School Program Staff
iTIGER TAEKWONDO ACADEMY
06.2008 - 01.2020
Office Assistant /Operations Support Associate
Dae Woo Inc.
06.2000 - 10.2005
Some College (No Degree) - Visual Arts And Technology
George Mason University