Sooyeon Lee
Roseville,CA
Summary
Dynamic professional with extensive experience at California Secretary of State, excelling in document analysis and compliance. Proven track record in financial reporting and customer service excellence, adept at managing complex inquiries and ensuring accuracy in records. Strong attention to detail and effective communication skills drive successful outcomes in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Program Technician ll
California Secretary of State
10.2025 - Current
- Reviewed and processed complex legal filings to ensure compliance with California regulations.
- Conducted quality control by validating records in databases and performing thorough document analysis.
- Communicated filing rejections and corrections to customers, guiding staff on complex cases.
- Balanced cashiering receipts, prepared deposits, and reconciled accounting reports efficiently.
- Delivered professional customer service at public counters and through multiple communication channels.
- Researched statutes and policies to provide accurate information and resolve customer inquiries.
- Drafted correspondence, processed requests, and maintained updates on public records status.
Staff Accountant
Kimpton Sawyer Hotel (IHG Group)
07.2024 - 10.2025
- Prepare and maintain financial records and reports.
- Assist with monthly, quarterly, and year-end closings.
- Review and verify invoices and payment requests.
- Match invoices to purchase orders and receipts.
- Enter and process invoices in the accounting system.
- Prepare and execute check runs, ACH, and wire transfers.
- Respond to vendor inquiries in a timely and professional manner.
- Reconcile account payable transactions and resolve discrepancies.
- Maintain accurate and organized records of all AP transactions.
- Ensure compliance with company policies and internal controls.
- Verify all supporting documents, identify and resolve variances, and prepare daily reports to be submitted to each departments.
- Handle customer inquiries regarding transactions and prioritize customer satisfaction by resolving issues promptly.
Revenue Auditor
Fanatics, Inc
02.2024 - 07.2024
- Prepare audit documentation in accordance with Governmental Authority or Gaming Regulatory Agency requirements.
- Review reports from the cash transaction management system and analytics tools to perform tasks such as review daily shift paperwork by retail, and preparation of reconciliations to ensure accurate reporting of daily regulatory reports.
- Review and reconcile kiosk paperwork and related kiosk regulatory report.
- Develop written documentation of audit results, management's corrective action plan.
Seasonal Clerk
California State Controller's Office
09.2023 - 04.2024
- Track holder notice reports received and the whereabouts of each report by creating batches in the CA Notice system.
- Conduct simple research in CA Notice and UPS2000 to create batches.
- Assemble the report folder.
- Key holder reports and owner information from paper reports in to HRS Pro software to eventually be loaded into the system and process simple electronic reports as well.
- Confirm information on all completed reports ensure reporting procedures are utilized by checking report years, holder information, dates, bar codes, report types, remittance amounts, statuses, signatures, and completed Quality Control Sheets.
- Scan and log reports to document locate them into the appropriate data base systems and prepare the Records Transfer list for sending prior report years to State Records Center.
- Working on special projects involving Holder Reports from report storage, processing negative (NIL) reports, and duplication of report files or legal referrals.
Revenue Auditor
Hard Rock Hotel and Casino Sacramento
06.2022 - 09.2023
- Complete audits of food and beverage and retail operations following detailed instructions and checklists.
- Prepares reports to support journal entries.
- Verifies and posts details of business transactions within a business area of the company, such as funds received and disbursed, and complete a thorough audit of related documentation.
- Identifies, investigates and reports any system, document or accounting issues that occur during the course of preparing and completing an audit.
- Audits for compliance of Gaming Regulations, Internal Policies and Procedures, and Revenue Reporting Regulations.
- Reviewing financial reports and records to ensure that all financial activity is accurately recorded and reported.
- Researching tax laws to ensure that all income is reported correctly on tax forms.
- Create data for Manual Marketing Adjustment from HALO.
Data Entry Specialist
Intercom
10.2021 - 04.2022
- Maintains database by entering new and updated customer and account information in Salesforce.
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Reporting and dashboards, data cleansing, workflows, object and field creation, and basic application creation.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Create a list and de-duplicate data using with RingLead.
Hotel Night Auditor
Marriott International Inc.
02.2005 - 02.2007
- Performing all necessary procedures to ensure the day’s financial business for the Lodging Division is formally closed (from a financial/accounting standpoint), the date is rolled, and all property management systems are functioning correctly and ready for the next day’s business.
Education
Bachelor of Arts - Hospitality Management
Kyung Hee University
Seoul, KR02.2004
Bachelor of Arts - International Relations
Kyung Hee University
Seoul, KR02.2004
Skills
- Data entry and database management
- Proofreading and research
- Microsoft Office proficiency
- Korean language translation
- Time management
- Document analysis and reporting
- Financial reporting and audit preparation
- Customer service excellence
- Account reconciliation and invoice processing
- Record maintenance and quality control
- Effective communication skills
- Attention to detail
- Problem solving strategies
- Mail handling and organization
- Analytical skills development
- Document management systems
Volunteer Experience
- Online Researcher, Compassion International, 08/01/21, 08/01/22
- Volunteer Translator, Compassion International, 03/01/20, 03/01/22
- PTA Treasurer, Rickmansworth Park JMI, 09/01/12, 05/01/18
Languages
Korean
Full Professional
Timeline
Program Technician ll
California Secretary of State
10.2025 - Current
Staff Accountant
Kimpton Sawyer Hotel (IHG Group)
07.2024 - 10.2025
Revenue Auditor
Fanatics, Inc
02.2024 - 07.2024
Seasonal Clerk
California State Controller's Office
09.2023 - 04.2024
Revenue Auditor
Hard Rock Hotel and Casino Sacramento
06.2022 - 09.2023
Data Entry Specialist
Intercom
10.2021 - 04.2022
Hotel Night Auditor
Marriott International Inc.
02.2005 - 02.2007
Bachelor of Arts - Hospitality Management
Kyung Hee University
Bachelor of Arts - International Relations
Kyung Hee University