Sopearvadi Valerie Leang
Medical Administrative Assistant
Rochester,MN
Summary
Offering experience in Retail Customer Service, Laboratory work, and Medical Administrative Assistant experience at Mayo Clinic.
Passionate about patient/ customer care and am extensively experienced in front desk duties and leadership management.
Mindfully skilled in customer service, appointment scheduling, efficient data entry, and insurance billing tasks. Additional strengths include flexibility, adaptability, communication and organization.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
Clinic
Rochester, MN
05.2022 - Current
- Works one-on-one with Radiologists ranging from different radiology departments.
- Specialize in research projects working one-on-one with incoming and yearly Fellows and Residents.
- Organize calendars and schedule meetings with other Radiologists or Physicians using QGenda and Microsoft Outlook.
- Received, recorded and addressed over 20 incoming and outgoing communication via telephone and email per day.
- Plan and organize trips for conferences using Concur.
- Organized paperwork such as charts and reports for office and patient needs electronically and paper copied.
Lab Assistant Lead
Clinic, DLMP
Rochester, MN
05.2012 - 01.2021
- Manages 100+ lab assistants by Pods of 10-12 per Pod and answers Lab Assistant questions about standard operative procedures.
- Collaborate with Supervisors, Laboratory Leads, and Preforming Laboratory Doctors to brainstorm and execute new ideas.
- Work with specialized equipment such as Automation, Box cutter, and Bio Safety Cabinets.
- Logged patient information and recorded results into system.
- Processed patient specimens according to priority and documented results.
Education Training Assistant
Mayo Clinic
Rochester, MN
03.2020 - 01.2021
- Leads in training incoming lab assistants according to their new positions in lab using effective and efficient hands- on training to ensure procedures are being followed to expectation.
- Developed and implemented training programs related to COVID-19. Trained over 250 Mayo Clinic employee volunteers in Coronavirus testing, inoculations, lower respiratory swabbing, and accessioning.
- Answers questions, troubleshoots errors and collaborates with other team members to provide most effective training.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
Lab Assistant
Mayo Clinic
Rochester, MN
12.2019 - 03.2020
- Processes and receipts specimens based on laboratory standards while identifying and verifying patient information.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Follows laboratory procedures for maintaining inventory, cleaning and receiving/stabilizing specimen shipments.
- Specifically trained in Infectious Handling Room and COVID-19 Inoculation.
Sales Specialist
Victoria’s Secret
Rochester, MN
01.2018 - 12.2019
- Prioritizing and adapting to changing workflow of customer needs at specialist level to increase sales while working one-on-one with customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Meeting/ setting daily goals and finding most efficient way to achieve them by communicating with customers and colleagues.
Education
Associates Degree - Liberal Arts and Science
Rochester Community and Technical College
2021
High School Diploma - undefined
Rochester Century High School
2017
Skills
- Attention to Detail
- Data Analysis
- Teamwork and Communication
- Customer Service
- Flexible & Adaptable
- Conflict Resolution
- Organization and Time Management
- Software Applications
- Accurate Recordkeeping
- Calendar and Appointment Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Administrative Assistant
Clinic
05.2022 - Current
Education Training Assistant
Mayo Clinic
03.2020 - 01.2021
Lab Assistant
Mayo Clinic
12.2019 - 03.2020
Sales Specialist
Victoria’s Secret
01.2018 - 12.2019
Lab Assistant Lead
Clinic, DLMP
05.2012 - 01.2021
Associates Degree - Liberal Arts and Science
Rochester Community and Technical College
High School Diploma - undefined
Rochester Century High School
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