Sophia Logan
Naperville,IL
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to apply a technical and business geared background to take on a challenging new role.
Overview
4
4
years of professional experience
Work History
Client Success Manager
Insight
01.2023 - Current
- Established strong relationships with 10+ clients while providing assistance in navigating their managed security service.
- Developed and provided actionable recommendations to increase adoption, and worked closely with Insight stakeholders for service renewals.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Built 20+ client-facing dashboards
- Streamlined communication between clients and internal teams for smoother project execution.
Client Services Data Analyst (Intern)
Insight
06.2022 - 08.2022
- Collaborated with organizational leaders to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance.
- Incorporated advanced functions into 8+ excel files to produce more user-friendly and effective data sheets.
- Organized or corrected inaccurate and poorly formatted data.
Social Media Assistant
Georgia State University
09.2019 - 09.2020
- Managed social media marketing campaigns and web promotions for university.
- Developed content and scheduled posts to coincide with target audience usage and increase engagement
- Utilized Hootsuite software to simultaneously post to 3+ platforms.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta05.2023
Skills
- Customer Relations
- Onboarding and Orientation
- Report Generation
- Process Improvement
- Project Management
- Proficient in MS Office Suite ServiceNow software
- Proficient in Python, SQL, JAVA languages
Timeline
Client Success Manager
Insight
01.2023 - Current
Client Services Data Analyst (Intern)
Insight
06.2022 - 08.2022
Social Media Assistant
Georgia State University
09.2019 - 09.2020
BBA - Computer Information Systems
Georgia State University
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