Sopha Meas
Lowell,Massachusetts
Summary
Dynamic small business owner with a proven track record, excelling in operations and vendor relations. Skilled in planning and execution, I enhanced customer satisfaction through personalized service and effective problem resolution. Adept at business marketing, I fostered a loyal clientele while ensuring high-quality service delivery.
Overview
30
30
years of professional experience
Work History
Small Business Owner (Dessert Shop)
Sopha Meas
03.2014 - 12.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Sewing Sample Room Associate
Cambodia Garment LTD
01.2001 - 10.2013
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Sewing Production Supervisor
Belgian Industries Co. Ltd. (Cambodia)
07.1997 - 01.2000
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
Garment Sewing Operator
Cambodia Garment LTD
04.1995 - 03.1997
- Enhanced customer satisfaction by completing custom orders with precision and attention to detail.
- Improved speed without sacrificing quality through regular practice and honing of skills on different fabric types and machinery settings.
- Participated in continuous learning opportunities to stay current on industry trends and best practices in sewing techniques.
Education
No Degree -
Chea Sim Santhormok High School
Phnom Penh, CambodiaSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Timeline
Small Business Owner (Dessert Shop)
Sopha Meas
03.2014 - 12.2024
Sewing Sample Room Associate
Cambodia Garment LTD
01.2001 - 10.2013
Sewing Production Supervisor
Belgian Industries Co. Ltd. (Cambodia)
07.1997 - 01.2000
Garment Sewing Operator
Cambodia Garment LTD
04.1995 - 03.1997
No Degree -
Chea Sim Santhormok High School
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