Sophee Lefler
Nevada Benefits
Las Vegas,NV
2
years of professional experience
Detail-oriented Health Insurance Receptionist with expertise in client relations and needs-based consultations. Proficient in CRM software and conflict resolution, delivering efficient communication and personalized service. Experienced in managing front-office operations in fast-paced environments, seeking to leverage strong customer service and administrative skills in a growth-oriented role.
Work History
Health Insurance Receptionist
2 Months- Serve as the primary point of contact for clients, handing high volume inbound and outbound calls and inquiries regarding health insurance options.
- Conduct needs-based consultations to understand clients' individual circumstances and recommend appropriate health insurance plans.
- Prepare and provide personalized insurance quotes based on clients needs and eligibility.
- Respond promptly and professionally to client emails, addressing questions providing ongoing support.
- Scheduled and coordinated appointments for clients with insurance agents.
- Maintained accurate records of client interactions and transactions using CRM software.
Customer Service Cashier
2 Years 1 Month- Takes orders and processes payments as well as performs necessary food prep, food service, and other tasks to help quick service restaurant run efficiently.
- Enabled customers, handled concerns quickly and addressed escalated major issues to supervisor.
- Developed and managed relationships with customer to increase customer loyalty
- Maintained cleanliness and organization of the service area to enhance customer experience.
Education
High School Diploma
Skills
Health insurance expertise
Insurance Quoting
CRM Software
Record Management
Appointment Scheduling
Customer Service
Insurance plan recommendations
Client relationship management
Relationship Building
Conflict management
Task Prioritization
Confidential Information Handling
Timeline
Health Insurance Receptionist
Nevada Benefits
06.2026 - CurrentRead More
Customer Service Cashier
Cafe Zupas
05.2024 - 06.2026Read More
Arbor View High School
High School Diploma
Read More