Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager
Sophia Anderson

Sophia Anderson

Student
New York,NY

Summary

Motivated creative writer with a passion for both literary and visual art. Knowledgeable about researching material/pitchdecks. Detail-oriented and enthusiastic with excellent teamwork and communication skills. Eager to build on my experience in news reporting and bring that excitement to others. Used to working in fast-paced environments and paying extreme attention to detail. Experience with team coordination for literary/art media.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Barista

Sencha Tea Bar
Bloomington, MN
06.2021 - 08.2022
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Customer Service Representative

Lunds And Byerlys
Eagan, MN
04.2017 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Education

High School Diploma -

Nova Classical Academy
St. Paul
08.2018 - 08.2022

Skills

Food preparation and safety

Exceptional customer service

Employee training

Adaptive and creative

Excellent memory

Complaint resolution

Creative problem solving

Grammar usage

Print media

Research

Editing

Social media

Proofreading

Creative writing

Unique content creation

Canva expertise

Team contribution

Formatting abilities

Project coordination

Attention to Detail

MS Office

Interests

Creative writing

Social media/content creation

Music production

Magazine editing (literary/visual art)

Timeline

Barista

Sencha Tea Bar
06.2021 - 08.2022

High School Diploma -

Nova Classical Academy
08.2018 - 08.2022

Customer Service Representative

Lunds And Byerlys
04.2017 - 05.2020
Sophia AndersonStudent