Sophia Aristizabal
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining customer satisfaction to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Service Admin
Advantage Golf Cars
10.2022 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection dates by planning our work calendar and tracking customer requests.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Monitored and maintained organized work space, confirming efficient operations.
- Answered questions and provided information about batteries, warranties, technician diagnosis, parts. labor and costs.
- Documented all work performed on vehicles and added to the company system for reference.
- Managed financial operations by providing customers with estimates for repair work. This was done by costing materials, supplies, and labor.
- Managed paperwork for shop technicians, pulled parts, provided work orders, communicated with clients and test-drove vehicles to ensure proper operation.
- Managed Incoming Calls Averaging about 20-30 calls a day.
- Implemented sheets and systems to ease management of vehicles and technician work.
Dog Handler
Dog Days
06.2022 - 10.2022
- Managed up to 65 dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Transported dogs safely and maintained clean driving record.
- Carried out day to day duties accurately and efficiently.
- Kindly greeted pet owners into the facility.
- Maintained neat, clean, and hazard-free animal areas to protect individual health and wellbeing.
Team Member
Dunkin Donuts
05.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Aided in the training of new team members by providing information on work procedures.
- Utilized fluency in Spanish to communicate with customers.
Animal Care Volunteer
Big Dog Ranch Rescue
2020 - 2021
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Restrained animals safely during exams and procedures.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Attended community events to promote pet adoption and responsible pet ownership.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH2025
Associate of Arts -
Palm Beach State College
Lake Worth, FL12.2022
High School Diploma -
Inlet Grove Community High School
Riviera Beach, FL05.2022
Skills
- Time management
- Technical proficiency
- Data entry accuracy
- Telephone etiquette
- Attention to detail
- Recordkeeping and File Maintenance
- Documentation and Reporting
- Cost Estimation
- Service Estimates
- Excellent Communication
- Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Proficient utilizing outlook
- Proficient using quickBooks
- Great in utilizing google sheets and google docs.
- Proficient in data-entry and scheduling.
- Great with communicating with customers via email and over the phone.
Timeline
Service Admin
Advantage Golf Cars
10.2022 - Current
Dog Handler
Dog Days
06.2022 - 10.2022
Team Member
Dunkin Donuts
05.2021 - 02.2022
Animal Care Volunteer
Big Dog Ranch Rescue
2020 - 2021
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Associate of Arts -
Palm Beach State College
High School Diploma -
Inlet Grove Community High School
Similar Profiles
Rick ForbisRick Forbis
Territory Manager at Golf Cars Of LouisianaTerritory Manager at Golf Cars Of Louisiana
Mike WilliamsMike Williams
General Manager at Beachside Golf CarsGeneral Manager at Beachside Golf Cars
Joshua WaddellJoshua Waddell
Sales Associate at The Villages Golf CarsSales Associate at The Villages Golf Cars
Jami WilkersonJami Wilkerson
Service Admin at Southwest Materials Handling CompanyService Admin at Southwest Materials Handling Company
DANNY PINEAUDANNY PINEAU
WARRANTY ADMIN,PARTS ADMIN,SERVICE ADMIN at BRUNSWICK POWER SPORTS AND RV,INCWARRANTY ADMIN,PARTS ADMIN,SERVICE ADMIN at BRUNSWICK POWER SPORTS AND RV,INC