Sophia Arroyo
San Antonio,TX
Summary
Dedicated and customer-focused professional with a strong background in client interactions, conflict resolution, and service excellence. Highly skilled in problem-solving, communication, and adaptability, ensuring optimal customer satisfaction and long-term loyalty. Proven ability to collaborate effectively within teams, manage high-pressure situations with professionalism, and drive results through a proactive and solutions-oriented approach. Recognized for reliability, strong work ethic, and commitment to achieving both customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Freedom Fitness Clubs
01.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Sonic DriveIn
08.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
San Antonio, TX05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Strong work ethic
- Team leadership
- Creative thinking
Accomplishments
- Graduated top 6% of my graduating class with Summa Cum Laude
- Placed 5th at the National Advanced Vertical Robotics competition in 2023
- Two-time Regional qualifier for Texas High School Women's Powerlifting
Extracurricular activities
- National Honor Society
- National Technical Honor Society
- Advanced Vertical Robotics
- Varsity Powerlifting
- Rotary Club
- Gamma Sigma
- Upward Bound Math and Science with Texas A&M Kingsville
Timeline
Customer Service Representative
Freedom Fitness Clubs
01.2024 - 07.2024
Server
Sonic DriveIn
08.2021 - 06.2022
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
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