Sophia Artusa
Dumont
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Medical Sales Patient Coordinator
Stem Regen Medical
Paramus
09.2024 - 10.2025
- Coordinated patient appointments and managed scheduling for medical consultations.
- Assisted patients with insurance verification and explained coverage details.
- Maintained accurate patient records in electronic health systems.
- Educated patients on available stem cell therapies and clinical trials.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Collaborated with medical staff to streamline patient intake processes.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinated patient appointments and maintained appointment schedule.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Developed strong relationships with healthcare professionals to promote medical products.
- Analyzed market trends to identify opportunities for product placement.
- Maintained accurate records of client interactions and sales activities.
- Established strong relationships with physicians through regular visits to discuss products and services.
- Collaborated with marketing team to design promotional materials that highlight product advantages over competitors' offerings.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
Manager
Polished Pub
Park Ridge
01.2020 - 09.2024
- Supervised daily operations and staff activities at a busy pub environment.
- Managed inventory and ordering to maintain optimal stock levels.
- Trained and mentored new employees on service standards and procedures.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Monitored staff performance and addressed issues.
Customer Service Representative
Whole Foods Market Inc
Paramus
02.2016 - 03.2020
- Resolved customer complaints promptly, ensuring satisfaction with service received.
- Collaborated with team members to enhance customer service experiences daily.
- Executed store policies regarding returns and exchanges with professionalism and care.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
English Language And Literature
Berkeley College
Paramus, NJ 03.2020 - 05.2021
English Language And Literature
Manhattan College
Bronx, NY 08.2017 - 03.2020
Skills
- Problem solving
- Effective communication
- Attention to detail
- Healthcare industry
- Customer service
- Patient relations
- Scheduling
- Goal setting
- Organizational standards
Timeline
Medical Sales Patient Coordinator
Stem Regen Medical
09.2024 - 10.2025
English Language And Literature
Berkeley College
03.2020 - 05.2021
Manager
Polished Pub
01.2020 - 09.2024
English Language And Literature
Manhattan College
08.2017 - 03.2020
Customer Service Representative
Whole Foods Market Inc
02.2016 - 03.2020