Sophia Atilano
Summary
Dynamic and dedicated healthcare professional with a diverse skill set in management, communication, and leadership. Proven track record of building strong connections with individuals and effectively understanding their needs and desires. Committed to delivering exceptional service and patient care in every interaction, ensuring a positive experience for all. Eager to leverage expertise to contribute to a collaborative environment focused on excellence.
Overview
8
8
years of professional experience
Work History
Regional Operations Manager
Accelerated Urgent Care
Wildomar, CA, US
04.2024 - Current
- Fostered staff morale and engagement through targeted initiatives.
- Collect, count, and disburse money, complete banking transactions.
- Recruit, interview, and select employees and externship students.
- Evaluate employees' job performance and conformance to regulations and identify causes and issues and to work on resolving problems.
- Supervised daily operations to ensure high-quality patient care and efficient workflow.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Collaborated with healthcare providers to streamline clinical processes and improve patient outcomes.
- Complete work schedules, manage calendars, and arrange appointments.
- Streamlined operational processes to enhance efficiency across multiple regional locations.
Clinical Specialist
Accelerated Urgent Care
Temecula, California, US
07.2021 - 06.2022
- Monitored and reviewed performance of medical personnel to maintain high-quality patient care standards.
- Managed inventory and procurement of medical lab and office supplies and equipment.
- Conducted regular audits and updates of computerized records in EMR systems to enhance data integrity and accessibility.
- Developed training materials for new hires, focusing on operational excellence in urgent care settings.
- Facilitated employee training on job responsibilities and company policies.
- Oversaw the on-boarding of externship students, providing essential resources and guidance for successful participation.
Lead Medical Assistant/Receptionist
Accelerated Urgent Care
Temecula, California, US
12.2019 - 07.2021
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Show patients to examination rooms and prepare them for the physician.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Prepare and administer medications as directed by a physician.
- Managed inventory control for medical supplies, ensuring availability while minimizing waste.
- Conducted patient assessments and triage, accurately documenting vital signs and medical histories.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Schedule appointments for patients.
- Greet and log in patients arriving at office or clinic.
Cashier
Big 5 Sporting Goods
Murrieta, California, US
12.2017 - 12.2019
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Clean shelves, counters, and tables.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Help customers try on or fit merchandise.
- Bag or package purchases, and wrap gifts.
Education
NCCT Medical Assistant Cert - Clinical Medical Assisting
San Joaquin Valley College
Temecula, California, US06-2020
High School Diploma - undefined
Sunny Hills High School
Fullerton, California, US05-2017
Skills
- Administrative Skills
- Patient Care
- Medication Administrations
- Interpersonal Communication
- Leadership
- Staffing oversight
- Decision-making
- KPI tracking
Timeline
Regional Operations Manager
Accelerated Urgent Care
04.2024 - Current
Clinical Specialist
Accelerated Urgent Care
07.2021 - 06.2022
Lead Medical Assistant/Receptionist
Accelerated Urgent Care
12.2019 - 07.2021
Cashier
Big 5 Sporting Goods
12.2017 - 12.2019
High School Diploma - undefined
Sunny Hills High School
NCCT Medical Assistant Cert - Clinical Medical Assisting
San Joaquin Valley College