Susan Aulisio
Old Forge,PA
Summary
Dynamic leader with extensive experience as Regional Operations Manager at Geisinger Health Plan, adept in strategic planning and team building. Spearheaded quality improvement initiatives, enhancing patient care and operational efficiency. Excelled in compliance management and staff development, significantly improving team performance and outcomes. Skilled in budget oversight and fostering strong communication, ensuring top-notch service delivery and stakeholder satisfaction. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Geisinger Health Plan
Danville , PA
07.2015 - Current
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Monitored development, implementation and updates of individualized care plans.
- Conducted staff meetings to discuss patient care policies and procedures.
- Reviewed medical records to evaluate the effectiveness of nursing interventions.
- Organized continuing education programs for nurses in order to keep them up to date on latest developments in their field.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed strategies for enhancing customer service levels within the outpatient setting.
- Developed nursing protocols for efficient utilization of resources.
- Explained policies, procedures and services to patients.
- Created orientation programs for new nurses and provided ongoing training sessions for existing staff members.
- Evaluated staffing requirements based on patient census and acuity levels.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Assisted in recruitment efforts by conducting interviews with potential candidates.
- Analyzed data related to patient outcomes, resource utilization, using various statistical methods.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Represented the organization at local health conferences, seminars, workshops as required.
- Recruited, hired and trained new medical and facility staff.
- Performed administrative duties such as scheduling shifts, preparing payrolls.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Provided guidance and support to nurses in the delivery of patient care services.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Maintained a safe work environment by ensuring adherence to safety regulations and codes of conduct.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Identified, evaluated and monitored quality improvement initiatives to ensure compliance with regulatory standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Nursing
College Misericordia
Dallas, PA05-1978
Master of Science - Nursing
University of Phoenix
Tempe, AZSkills
- Strong Communication Skills
- Proficient in Team Building
- Staffing oversight, team coordination
- Inventory Management
- Strategic planning
- Key performance indicators
- Compliance management
- Cost Control Strategies
- Budgeting Oversight
- Outstanding communication skills
- Supervisory Experience / Administrative Leadership
- Asset management
- Operational efficiency
- Customer and vendor relations
- Team Leadership/Management
- Workforce Management
Affiliations
- Extensive Reading
- Gardening
- Fine dining/Wine tasting
- Baking
- Kayaking
Accomplishments
- Nurse Excellence Award 2023
- Inducted into The Honor Society of Nursing Sigma Theta Tau International 2015
- Nurse of The Year 1995
- SEIU Presidential Nurse of the Year 1998
Certification
- Pennsylvania ,Registered Nurse License# RN226269L/1978
Timeline
Regional Operations Manager
Geisinger Health Plan
07.2015 - Current
Bachelor of Science - Nursing
College Misericordia
Master of Science - Nursing
University of Phoenix
Similar Profiles
KIAYA RIEDHAMMERKIAYA RIEDHAMMER
Pharmacy Customer Care Associate at Geisinger Health PlanPharmacy Customer Care Associate at Geisinger Health Plan
Brianne LatshaBrianne Latsha
Nurse Case Manager at Geisinger Health PlanNurse Case Manager at Geisinger Health Plan
Connie TempleConnie Temple
Quality Improvement LPN Specialist at Geisinger Health PlanQuality Improvement LPN Specialist at Geisinger Health Plan