Sophia Bailey
Houma,LA
Summary
I have a proven track record in enhancing customer satisfaction and sales at Your Pie through exceptional service and effective team supervision. Excelled in maintaining a clean, organized environment and mastering POS systems, showcasing strong multitasking abilities and a commitment to safety protocols. I also work very hard to constantly improve moral in the workplace and always support and help my fellow employees.
Overview
4
4
years of professional experience
Work History
Server
Bayou Star Cafe
Houma, LA
05.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Key Holder
Your Pie
Houma, LA
03.2022 - 05.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
Car Hopper
Sonic
Houma, LA
07.2020 - 01.2022
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05.2023
Skills
Maintaining a safe, clean and organized work place
Efficiently communicating and working with few to many coworkers
Balancing multiple tasks
Timeline
Server
Bayou Star Cafe
05.2024 - Current
Key Holder
Your Pie
03.2022 - 05.2024
Car Hopper
Sonic
07.2020 - 01.2022
High School Diploma -
South Terrebonne High School