Front of House Member
Din Tai Fung
Glendale, CA
08.2022 - 04.2023
- Maintained adaptability by switching between various Front of House positions when needed.
- Positions included: Food Runner, Busser, Takeout, Greeter
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Increased customer satisfaction by proactively addressing guest concerns or complaints through listening attentively, empathizing with their situation, and offering appropriate solutions.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.