Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Bellone

Boston,MA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Amazon
09.2021 - 07.2023
  • Provided exemplary customer service to guests.
  • Generated reports and tracked customer service metrics on daily basis.
  • Provided expert customer service and technical support to clients.

Customer Care Representative

Charter Spectrum
02.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Assisted call-in customers with questions and orders.

Patient Care Representative

Apple
01.2018 - 02.2019
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.

Education

High School Diploma -

Quabbin Regional High School
Barre, MA
05.2018

Skills

  • Appointment Scheduling
  • Customer Service
  • Problem Resolution
  • Effective Communication

Timeline

Customer Care Representative

Amazon
09.2021 - 07.2023

Customer Care Representative

Charter Spectrum
02.2019 - 03.2021

Patient Care Representative

Apple
01.2018 - 02.2019

High School Diploma -

Quabbin Regional High School

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Sophia Bellone