Sophia Bermejo

•Provided exceptional front-line customer service in a high-volume dealership environment, serving as the primary point of contact for in-person and phone inquiries.

• Resolved customer concerns professionally, ensuring satisfaction through efficient issue resolution and a calm, customer-focused approach.

• Enhanced customer retention by conducting follow-ups, sending reminders, and maintaining proactive communication.

• Multitasked effectively in a fast-paced, deadline-driven environment while upholding a professional demeanor.

• Assisted patients with daily living activities, including bathing, dressing, and meal preparation.
• Provided companionship and emotional support to improve patient well-being.
• Monitored and reported changes in patient condition to caregivers or family members.
• Maintained a clean, safe, and organized living environment.
• Helped manage medication schedules and reminders.
• Supported mobility by assisting with walking, transfers, and light exercise.
• Communicated effectively with patients, families, and healthcare staff.