Sophia Bohorquez
Tampa,FL
Summary
I have a very versatile background having worked in the food, hospitality, and retail industry. Having the positions I have had over the past years or so has prepared me for any challenge I will become faced with. I pride myself on my positive attitude along with the 100% effort I put into any job I have.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Executive
Hampton Inn Suites
Tampa, FL
06.2021 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Assistant Manager
Tropical Smoothie Cafe
Tampa, FL
03.2021 - 07.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Sickles High School
Tampa, FL05.2022
Skills
- Reservations Management
- Customer service
- Decision Making
- Problem Solving
- Issue Escalation
- Inquiry Response
- Staff Management
Certification
- ServSafe certified
- Completed OnQue Training - 40 hours
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Executive
Hampton Inn Suites
06.2021 - Current
Assistant Manager
Tropical Smoothie Cafe
03.2021 - 07.2022
High School Diploma -
Sickles High School