Sophia Brink-Vallin
Reseda,CA
Overview
12
12
years of professional experience
Work History
Receptionist Supervisor
Double Dog Dare Ya
Burbank, CA
02.2021 - Current
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
- Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.
Assistant Manager
Bow Wow Bungalow
Burbank, CA
07.2018 - 02.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized and managed the setup of event venues, including decorations and equipment.
- Provided customer service support during events, ensuring guests had a positive experience.
Customer Service Cashier
Home Depot
North Hollywood, CA
05.2016 - 06.2018
- Operated cash registers to process payments for goods and services.
Merchandise Associate
Burlington Coat Factory Distribution Center
Burbank, CA
06.2016 - 01.2018
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Front End Team Lead
Panda Express
North Hollywood, CA
07.2012 - 03.2016
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured quality control of all food products before serving.
Education
Bachelor of Arts - Psychology
Los Angeles Valley College
Van Nuys, CASkills
- Scheduling Expertise
- Strong Leadership
- Task Delegation
- Staff Training
- Customer Engagement
- Complaint Resolution
References
Jerry Damian - Double Dog Dare Ya Manager (818)915-2563
Ara Kalaidjian - Bow Wow Bungalow Manager (818)326-3964
Gretchen Rexach - Bow Wow Bungalow Manager (818)395-5085
Timeline
Receptionist Supervisor
Double Dog Dare Ya
02.2021 - Current
Assistant Manager
Bow Wow Bungalow
07.2018 - 02.2021
Merchandise Associate
Burlington Coat Factory Distribution Center
06.2016 - 01.2018
Customer Service Cashier
Home Depot
05.2016 - 06.2018
Front End Team Lead
Panda Express
07.2012 - 03.2016
Bachelor of Arts - Psychology
Los Angeles Valley College