Overview
Work History
Education
Skills
References
Timeline
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Sophia Brink-Vallin

Reseda,CA

Overview

12
12
years of professional experience

Work History

Receptionist Supervisor

Double Dog Dare Ya
Burbank, CA
02.2021 - Current
  • Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
  • Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.

Assistant Manager

Bow Wow Bungalow
Burbank, CA
07.2018 - 02.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized and managed the setup of event venues, including decorations and equipment.
  • Provided customer service support during events, ensuring guests had a positive experience.

Customer Service Cashier

Home Depot
North Hollywood, CA
05.2016 - 06.2018
  • Operated cash registers to process payments for goods and services.

Merchandise Associate

Burlington Coat Factory Distribution Center
Burbank, CA
06.2016 - 01.2018
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.

Front End Team Lead

Panda Express
North Hollywood, CA
07.2012 - 03.2016
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Ensured quality control of all food products before serving.

Education

Bachelor of Arts - Psychology

Los Angeles Valley College
Van Nuys, CA

Skills

  • Scheduling Expertise
  • Strong Leadership
  • Task Delegation
  • Staff Training
  • Customer Engagement
  • Complaint Resolution

References

Jerry Damian - Double Dog Dare Ya Manager (818)915-2563

Ara Kalaidjian - Bow Wow Bungalow Manager (818)326-3964

Gretchen Rexach - Bow Wow Bungalow Manager (818)395-5085

Timeline

Receptionist Supervisor

Double Dog Dare Ya
02.2021 - Current

Assistant Manager

Bow Wow Bungalow
07.2018 - 02.2021

Merchandise Associate

Burlington Coat Factory Distribution Center
06.2016 - 01.2018

Customer Service Cashier

Home Depot
05.2016 - 06.2018

Front End Team Lead

Panda Express
07.2012 - 03.2016

Bachelor of Arts - Psychology

Los Angeles Valley College

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Sophia Brink-Vallin