Sophia Brister
Queens
Summary
Aspiring professional seeking entry-level role to acquire new skills and enhance qualifications while adding value to organization
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
LAZ Parking
Far Rockaway
03.2022 - 09.2025
- Facilitated smooth interactions by greeting staff, patients, and visitors promptly.
- Screened visitor IDs for temperature checks to ensure hospital safety protocols.
- Utilized translation device for non-English speakers to enhance communication.
- Coordinated phone communications with staff regarding visitor arrangements and interviews.
- Resolved patient and visitor issues swiftly to maintain service quality.
- Assisted patients in locating departments for scheduled appointments.
Bus Matron
Happy Day Transit
Brooklyn
08.2012 - 12.2020
- Monitored student behavior and ensured safety on school bus.
- Maintained proper documentation of student attendance and incidents.
- Conducted regular safety checks on bus equipment before each trip.
- Escorted Autistic and ADHD children safely on and off bus.
- Maintained cleanliness of bus to provide safe environment for children.
- Verified proper seatbelt use for all children during transit.
Activity Specialist
New York Junior League
09.2007 - 06.2012
- Take attendance daily, distribute snacks to students.
- Assisted with children homework, keep a daily log on how many homework they completed.
- Engaged with children in sports, basketball, volleyball, jump rope, running, and warm ups.
- Maintained ratios, clean and safe environment for the children.
Home Health Aide
Recco Home Care Service Inc.
12.2002 - 08.2007
- Cared for patients in their homes.
- Purchased, prepared and served food for the patients and followed prescribed diets.
- Assisted patients into and out of bed, automobile and wheelchair, to lavatory and up and down stairs.
- Provided a clean and safe environment, assisted patients to dress, bathe and groom self.
Student Staff
Interboro Institute
07.2005 - 03.2007
- Greeted students, visitors, and staff members.
- Answered telephone, advised students about their grades, routed calls to appropriate officials.
- Faxed, filed correspondence and other records.
- Worked in different offices within the school, human resources, student services, dean office and bookstore.
Recreation Assistant
New York State Department of Veterans' Services
09.2003 - 06.2006
- Welcomed visitors and answer incoming telephone calls.
- Notified patrons of activity schedules and registration requirements.
- Arranged chairs, tables, exercise equipment, in designated rooms for scheduled group activities.
- Worked closely with physical therapist and occupational therapist for both 3 years.
- Applied hot and cold packs on residents, escort patients to and from room, and assist with exercises.
Education
Associates of Occupational Studies - Paralegal Studies
Interboro Institute
Skills
- Customer service and support
- First aid and safety
- Human resources management
- Adaptability
- Team collaboration
- Attention to detail
- Verbal and written communication
- Professional telephone demeanor
- Filing
- Customer relationship management (CRM)
- Courteous demeanor
- Service quality assurance
- Reception and administration
- Early childhood education
- Warehouse operations
Certification
Job Readiness Training Course, Rockaway Development & Revitalization Corporation
Timeline
Customer Service Representative
LAZ Parking
03.2022 - 09.2025
Bus Matron
Happy Day Transit
08.2012 - 12.2020
Activity Specialist
New York Junior League
09.2007 - 06.2012
Student Staff
Interboro Institute
07.2005 - 03.2007
Recreation Assistant
New York State Department of Veterans' Services
09.2003 - 06.2006
Home Health Aide
Recco Home Care Service Inc.
12.2002 - 08.2007
Associates of Occupational Studies - Paralegal Studies
Interboro Institute