Sophia Brown
Schenectady,NY
Summary
Motivated and Loyal Service worker with exceptional social skills, and communication abilities. Dedicated to providing a welcoming and positive environment for students and customers alike. Works well under pressure, fast learner and easily adapts to new circumstances and challenges. Critical thinker with a focus on logic as well as compassion when problem-solving.
Overview
4
4
years of professional experience
Work History
Barista
Buds On The Hudson
12.2022 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista
Starbucks, Barista
04.2022 - 07.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Buds On Jay
07.2021 - 02.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitstaff
Johnny C's
06.2020 - 05.2021
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Welcomed and greeted guests before presenting special menu items to clients.
- Streamlined the reservation process to accommodate more guests during peak hours.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
Education
Associate of Science - Sociology
SUNY At Albany
Albany, NY05.2024
High School Diploma -
Mohonasen Senior High School
Schenectady, NY06.2022
Skills
- Effective Communication
- Active Listening
- Problem-Solving
- Customer Retention
- Positive Attitude
- Decision Making
- Empathy Display
Timeline
Barista
Buds On The Hudson
12.2022 - Current
Barista
Starbucks, Barista
04.2022 - 07.2022
Barista
Buds On Jay
07.2021 - 02.2022
Waitstaff
Johnny C's
06.2020 - 05.2021
Associate of Science - Sociology
SUNY At Albany
High School Diploma -
Mohonasen Senior High School
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