Sophia Brown
Saint Paul,MN
Summary
Energetically driven and detail-oriented, I excelled at Olive Garden Restaurant by significantly boosting sales through expert upselling and maintaining exceptional customer service. Adept in multitasking and team collaboration, I thrive in fast-paced environments, ensuring guest satisfaction and operational efficiency. My experience as a PCA at MRCI further honed my compassionate care and time management skills, showcasing my ability to enhance customer and patient experiences alike.
Overview
6
6
years of professional experience
Work History
Waitress
Olive Garden Restaurant
8367 3rd Street N Oakdale,MN
08.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Carbones Pizzeria
680 E 7th Street
03.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
PCA
MRCI
Hastings, MN
04.2023 - 08.2023
- Assisted patient with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Educated patient on self-care techniques, empowering them to take control of their health.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06.2021
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Upselling
Team Player
Time Management
Timeline
Waitress
Olive Garden Restaurant
08.2023 - Current
PCA
MRCI
04.2023 - 08.2023
Waitress
Carbones Pizzeria
03.2019 - Current
High School Diploma -
Harding Senior High School