Sophia Cafeo
Johnstown,PA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
6
6
years of professional experience
Work History
Postal Support Employee
United States Postal Service, USPS
Johnstown, PA
08.2021 - Current
- Loaded and unloaded shipping containers and vehicles.
- Planned routes and service updates to improve customer satisfaction.
- Loaded letters onto processing equipment (DBCS, DIOSS), removed non-processable letters and maintained continuous sorting feed.
- Sorted mail according to size, shape, and destination.
- Moved bulk containers and large parcels with forklifts.
- Operated Flat Sorter machine to process larger parcels.
- Continuously 'swept' thousands of pieces of mail for Pass 1 and Pass 2.
Banquet Manager
Anthony's Restaurant
Johnstown, PA
10.2015 - 08.2021
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Managed budgeting and invoicing for both large and small-scale events.
- Interpreted instructions to schedule and set up events to client specifications.
- Directed and managed banquet functions for 25-1,000-person events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available rooms.
Education
High School Diploma -
Richland High School
Johnstown, PA06.2020
Skills
- Production goal setting
- Sorting procedures
- Post office operations
- Handling and sorting mail
- Decision making
- Loading and unloading
- Sales background
- Documentation
- Problem-solving skills
- Workplace safety
- Communication
- Multitasking
Timeline
Postal Support Employee
United States Postal Service, USPS
08.2021 - Current
Banquet Manager
Anthony's Restaurant
10.2015 - 08.2021
High School Diploma -
Richland High School