Sophia Churchill
Oklahoma City
Summary
Emerging professional with a strong foundation in English and Professional Writing, supported by hands on experience in customer service, community engagement, and multimedia storytelling. Passionate about serving diverse communitty learners and strengthening community relationships through clear communication and inclusive programming. Brings experience assisting members in financial and administrative settings, along with creative leadership as a co-director for a BIPOC trans docuseries. Dedicated to supporting the Metropolitan Library System by contributing writing, outreach, and people centered service.
Overview
9
9
years of professional experience
Work History
Loan Processor
Oklahoma’s Credit Union
09.2025 - Current
- Processed incoming loan applications using automated systems to streamline workflows.
- Collaborated with team members to ensure timely communication with clients regarding application status.
- Maintained organized records of loan files, ensuring compliance with regulatory standards.
- Learned to identify potential issues within loan applications and escalated concerns promptly.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Data Entry Clerk
TVC Pro-Driver
04.2017 - 10.2021
- Input data accurately into database systems, ensuring consistency and reliability.
- Process high volumes of paperwork efficiently, maintaining organized records for easy retrieval.
- Verify and correct discrepancies in data entries, enhancing overall data integrity.
- Collaborate with team members to streamline data entry processes, improving workflow efficiency.
- Train new employees on data entry procedures and system usage, fostering a knowledgeable team environment.
Customer Service Representative
TVC Pro Driver
08.2016 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - English With Concentration in Professional Writing
Southern New Hampshire University
Manchester, NH12-2025
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Deadline management
- Critical thinking
- Active listening
- Customer service
Timeline
Loan Processor
Oklahoma’s Credit Union
09.2025 - Current
Data Entry Clerk
TVC Pro-Driver
04.2017 - 10.2021
Customer Service Representative
TVC Pro Driver
08.2016 - 03.2017
Bachelor of Arts - English With Concentration in Professional Writing
Southern New Hampshire University