Sophia Costa
Shaws And Star Market
New Bedford,MA
6
years of professional experience
Human Services student with experience in customer service, conflict resolution, critical thinking, and working with diverse members in the community. Interested in gaining hands-on experience in human services, social work, criminal justice, education, and community-based support. Reliable, compassionate, and motivated to support individuals and families while learning.
Work History
Customer Service Representative
5 Years 7 Months- Provide customer service to a diverse range of customers in a fast-paced environment.
- Handle cash, debit/credit transactions, and drawer balancing.
- Verify identification and follow company policies and procedures.
- Use WUPOS in order to assist customers in bill paying, sending money, and making money orders.
- Resolve customer concerns and conflicts respectfully and professionally.
- Assist with training new employees and communicating workplace policies.
- Maintain a clean, organized, and welcoming environment.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - English
- Extracurricular Activities: Worked a job at the library twice a wek.
Bachelor of Science - Human Services
Skills
Customer Service
Complaint handling
Conflict Resolution
Active listening
Customer relations
Issue resolution
Organizational management
Critical Thinking
Organization & time management
Cash Handling
Computer proficiency
Data entry
Working with diverse populations
Interests
Avid Reader
I enjoy helping others and giving back to the community.
Yoga
Mindfulness Practices
Journaling
Timeline
Customer Service Representative
Shaws And Star Market
03.2021 - CurrentRead More
Dean College
No Degree from English
Read More
Bristol Community College
Bachelor of Science from Human Services
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