Sophia Cozzens
Old Navy
South Jordan,UT
4
years of professional experience
Results-driven professional recognized for exceptional attention to detail and strong organizational skills. Experienced in sales support and customer service, committed to driving brand loyalty and improving operational efficiency.
Work History
Brand Associate
3 Years 7 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Assisted with visual merchandising to enhance product presentation and attract customer attention.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on operational procedures, enhancing team performance and ensuring consistency in service delivery.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
Associate
1 Year 7 Months- Implemented process improvements, reducing turnaround time for customer orders.
- Managed front counter operations, ensuring efficient customer service and streamlined order processing.
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management in a timely manner.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
Education
Associate of Science - Business
- Dean's List [Fall 2025-2026]
Skills
Merchandising strategies
Store display
Customer service
Store operations
Organization
Attention to detail
Critical Thinking
Teamwork and collaboration
Timeline
Brand Associate
Old Navy
03.2023 - CurrentRead More
Associate
Canyon View Dry Cleaners
04.2022 - 11.2023Read More
Salt Lake Community College
Associate of Science from Business
Read More