Sophia Cross
Chicago Heights,IL
Summary
Dynamic and results-driven professional with extensive experience at Lou Malnati's, excelling in customer service and telephone reception. Proven ability to enhance guest satisfaction through effective multitasking and time management during high-pressure situations. Recognized for successfully managing large parties and ensuring seamless operations, contributing to a positive dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Phone Host Cashier
Lou Malnati's
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL06.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Telephone reception
Certification
- ServSafe
Timeline
Phone Host Cashier
Lou Malnati's
11.2024 - Current
High School Diploma -
Bloom High School
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