Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thomas Ward

Highland Park,IL

Summary

Dedicated professional with a proven track record at Lou Malnatis Pizzeria, excelling in customer service and team collaboration. Demonstrated ability to enhance customer satisfaction and foster repeat business through exceptional service and empathy. Skilled in time management and maintaining high standards of cleanliness, contributing significantly to workplace efficiency and success. I also have a strong background in childcare and a proven ability to create safe and nurturing environments for children. Successfully managed diverse age groups and facilitated engaging activities to support developmental milestones. Demonstrated effective communication and problem-solving skills in various babysitting roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phone-Host-Cashier

Lou Malnatis Pizzeria
09.2023 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Babysitter

The Parents
05.2022 - 08.2023

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  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.

Education

Highland Park High School
Highland Park, IL
05-2026

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Customer relations

Accomplishments

  • Trained and mentored multiple employees.

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.

Timeline

Phone-Host-Cashier

Lou Malnatis Pizzeria
09.2023 - Current

Babysitter

The Parents
05.2022 - 08.2023
  • Food Handler Certification (FHC) - State or County Health Departments.

Highland Park High School
Thomas Ward