Hi, I’m
Sophia Cry
Fort Worth,Texas
Summary
A compassionate Administrative Assistant with a background working with children and and families in order to promote permanency. Adept to being a liaison between families and community resources. I have a reliable with commitment to fostering an environment which facilitates learning and behavioral management of youth.
Overview
10
years of professional experience
Work History
Department of Family and Protective ServicesFort Worth, TX
Child Protective Services Investigator
09.2022 - 11.2023
Job overview
- Investigated each child's living environment to determine whether home was safe or presented risks
- Developed and executed plans to remove children from homes where abuse or neglect had occurred
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases
- Documented case information by completing forms promptly and filing with appropriate agencies
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs
- Kept child welfare worker informed of progress and challenges
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations
- Identified appropriate community resources and provided referrals for services
- Maintained confidentiality through stringent handling of charts and data.
Situs AMCFort Worth, TX
Mortgage Underwriter
11.2021 - 05.2022
Job overview
- Reviewed and evaluated loan applications and supporting documents
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity
- Researched applicant employment and financial histories to confirm document accuracy.
Willamette Valley BankWest Linn, OR
Conventional Mortgage Underwriter
07.2021 - 09.2021
Job overview
- Determined loan eligibility and approved or rejected applications
- Analyzed loan risk and reviewed loan conditions and requirements
- Reviewed and evaluated loan applications and supporting documents
- Maintained compliance with company and regulatory policies
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Omaha MortgageSan Diego, CA
Mortgage Processor / Mutual
10.2020 - 07.2021
Job overview
- Perform a general evaluation of an application
- Gather all important data from client (assets, debts etc.)
- Verify information and references by contacting the right sources
- Effectively communicates with clients and vendors in the utmost of professionalism
- Act as a liaison between underwriter and borrower.
Well Fargo Home MortgagePortland, OR
Mortgage Underwriter
07.2016 - 07.2020
Job overview
- Negotiates and determines viable solutions to make deals work while balancing high credit quality
- Gathered and verified all required customer information for tracking purposes
- Maintained confidential records
- Strong understanding of mortgage process flow of 1-4 family, and condos from processing to closing
- Making sure the loan meets specific guidelines and company overlays
- Acts as an escalation point for specialists to resolve issues and provide training
- Manages an assigned pipeline of all loan types relative to business line
- Analyze credit reports, income documentation, assets, liabilities, property appraisals and title reports to insure loans meet company standards for sale into secondary market.
PharmacyPortland, OR
Pharmacy Technician / Postal
01.2016 - 07.2016
Job overview
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Discover Financial ServicesNew Castle, DE
Account Manager
12.2013 - 12.2015
Job overview
- Answered client's questions about the purposes and details of financial plans and strategies
- Assessed client's financial situations to develop strategic financial planning solutions
- Maintained friendly and professional customer interactions
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes.
Education
Wilmington University DupontNew Castle, DE
Master of Science Administration of Human Services
12.2020
Wilmington University - 3282 Dupont
Bachelor of Science Psychology
05.2015
Skills
- Experience with using IMPACT and other electronic programs and systems
- Experience with being a liaison between families and the community by making referrals to other community resources
- Ability to maintain a high level of standard as outlined in the ACH handbook
- The ability to work collaboratively with other personnel and/or service providers and professionals
- Considering both risk and safety issues, and may recommend services
- Experience with preparing and maintaining statistical reports, leave and personnel records, case control systems, case records, and related files for the unit
- Ability to performs other duties as assigned and required to maintain unit operations
- Excellent ability to communicate complex circumstances effectively so others will understand
Timeline
Child Protective Services Investigator
Department of Family and Protective Services
09.2022 - 11.2023
Mortgage Underwriter
Situs AMC
11.2021 - 05.2022
Conventional Mortgage Underwriter
Willamette Valley Bank
07.2021 - 09.2021
Mortgage Processor / Mutual
Omaha Mortgage
10.2020 - 07.2021
Mortgage Underwriter
Well Fargo Home Mortgage
07.2016 - 07.2020
Pharmacy Technician / Postal
Pharmacy
01.2016 - 07.2016
Account Manager
Discover Financial Services
12.2013 - 12.2015
Wilmington University Dupont
Master of Science Administration of Human Services
Wilmington University - 3282 Dupont
Bachelor of Science Psychology
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