Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Dean

Hedgesville,WV

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

1
1
year of professional experience

Work History

Cashier

Weis Markets Inc
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Welcomed customers and helped determine their needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.

Hostess

Olive Garden Restaurant
01.2023 - 03.2023
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Education

No Degree -

Spring Mills High School
Martinsburg, WV
05.2024

Skills

  • Reliability and punctuality
  • Sales Techniques Mastery
  • POS Systems
  • Product Recommendations
  • Payment Collection
  • Customer Transactions
  • Inventory Stocking
  • Staff Training
  • Time management skills

Timeline

Cashier

Weis Markets Inc
08.2023 - Current

Hostess

Olive Garden Restaurant
01.2023 - 03.2023

No Degree -

Spring Mills High School

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Sophia Dean