Sophia Delso

• Resolved help desk tickets by reviewing user reports, analyzing issues, identifying required actions, and documenting resolutions, mirroring the VSR function of reviewing claims, determining development needs, and maintaining accurate case records.
• Communicated complex technical information clearly to users, demonstrating ability to explain regulations, evidence requirements, and decisions to Veterans.
• Reviewed and interpreted system data to determine root causes of problems, similar to interpreting service, medical, and administrative records for claims adjudication.
• Demonstrated accuracy and attention to detail by updating system logs and documentation consistent with VA quality-control and recordkeeping expectations.

• Interviewed customers to assess needs, gather relevant information, and provide guidance—similar to VSR claimant interviews and clarification calls.
• Prepared detailed product displays and documentation, reflecting experience in presenting information clearly and maintaining organization.
• Delivered consistent customer service, demonstrating ability to interact professionally with diverse individuals, mirroring Veteran-facing roles in VA.

• Verified shipment documents, passports, and IDs by cross-referencing information and ensuring compliance—directly comparable to validating military records, private medical evidence, and dependency documents for VSR claims.
• Identified and resolved documentation discrepancies through research and follow-up, aligning with VSR duties to develop claims and obtain required evidence from multiple sources.
• Maintained accurate digital and physical records, adhering to security protocols, similar to safeguarding veteran information and inputting award data into VA systems.
• Demonstrated strong analytical skills through thorough reviews and exception identification, key competencies in reviewing complex claim material.

GPA: 3.8

GPA: 3.9