Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Sophia DeSomma

Ann Arbor ,Michigan

Summary

Dynamic professional with a strong background in customer service and team collaboration, honed at Target. Proven ability to prioritize tasks and adapt to fast-paced environments while maintaining regulatory compliance. Skilled in data analysis and committed to enhancing customer satisfaction through effective communication and problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Fullfillment

Target
Ann Arbor, Michigan
06.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Selected, prepared, packed, and shipped digital guest orders accurately and efficiently.
  • Adapted to changing order volumes and guest needs in a dynamic, fast-paced environment.
  • Maintained organization and cleanliness of workspaces, equipment, and supplies
  • Followed safety procedures and compliance guidelines while using equipment and handling products

Crew Member

CoreLife Eatery
Ann Arbor, Michigan
06.2022 - 10.2022
  • Prepared fresh meals following CoreLife Eatery recipes and standards.
  • Provided excellent customer service while taking orders and addressing inquiries.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Assisted team members during peak hours to ensure efficient service.
  • Collaborated with coworkers to create a positive work environment and team culture.
  • Followed health regulations to ensure food safety and quality standards were met.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized and restocked supplies to support operations and team productivity.
  • Educated customers on menu items, product ingredients and nutritional values.

Education

Some College (No Degree) - Biology

University of California Irvine
Irvine, CA

Skills

  • Data analysis
  • Laboratory techniques
  • Biological research
  • Customer service
  • Team collaboration
  • Regulatory compliance
  • Time management
  • Task prioritization

Affiliations

  • First chair percussion for the top bands in high school
  • Section leader for cymbals in drumline during marching band
  • Softball, Co-captain Outfield captain, MSA travel softball
  • Mental health club at school Member of club, Peer-to-Peer
  • Food pantry Volunteer , Catholic Social Services Food Pantry
  • Member of Pi Beta Phi fraternity

Accomplishments

  • National Honor Society in high school (11th and 12th grade)
  • Dean's honor list

Timeline

Fullfillment

Target
06.2024 - Current

Crew Member

CoreLife Eatery
06.2022 - 10.2022

Some College (No Degree) - Biology

University of California Irvine

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