Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Duce

Dayton,OH

Summary

To obtain a position utilizing my education and life skills. Customer first oriented mind-set with over 7 and a half years of customer service & self lead. Exceptionally good at dealing and diffusing intense situations and dealing with adversity. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Also a dedicated warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of high standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

10
10
years of professional experience

Work History

Process Assistant

Amazon
06.2023 - Current
  • Familiar with most leadership daily use such as FCLM, Atlas, HRR, FC, CX-Hunter, Apollo & Syrup
  • Manage team of over 30 staff members.
  • Responsible for stand up, shift staffing, coaching, running floors, working with departments to adjust labor in order to meet ship goals requirements, as well as assisting area Managers and Operations Managers in running all departments including meeting CPT goals and ensuring standard work for processing units followed.
  • Handled Reactive
  • Continuous utilization of software tools as relate to stow list such as monitoring backlog, workflow, department capacity, Premium and Standard charge, etc.
  • Ability to effectively identify and communicate detailed technical issues and escalate management, facilities and team, as well as timely communication when issues arise that may affect customer experience and production.
  • Operated pallet jacks and material moving equipment to receive and transport items from warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance safety standards daily.

FC Associate L1

Amazon Fulfillment Center- VAR
06.2023 - 01.2024
  • Learning Ambassador.
  • Trained in ICQA, Pick, Pack, Stow, problem Solve & Water Spider.
  • Always followed procedures for personal and team safety.
  • Trained and developed staff to ensure proper handling of materials and compliance with safety protocols
  • Trained to work at fast pace while still maintaining great quality work.
  • Met and exceeded performance goals in Picking, Counting, Stowing and Packing.
  • Recognized for best quality associate, Safety & helping with other team dealing with language barriers in translating.

Paralegal

Gabriel Law Firm
01.2020 - 05.2023
  • Responsible for maintaining the firm's master calendar.
  • Promptly calendar deadlines from any obtained notices
  • Prepare a weekly court venue calendar for each office's attorneys and Per Diems
  • Manage motions, trials, oppositions, reply & discovery responses on a timely manner.
  • Familiar with e-Law, e-Courts and NYSCEF
  • Responsible for maintaining all motions and trials adjournments calendar.
  • Extensive court documents and correspondence regarding upcoming EUO, IMEs, depositions
  • Distributed documents, outstanding trials balance, status updates to attorneys and Per diems throughemail
  • Extensive client contact and correspondence regarding upcoming IMEs and court appearances etc.
  • Answered, screened, and forwarded phone calls in professional manner.

Police Records Clerk

NYPD
02.2014 - 08.2019
    • Ensured accurate classification of incoming documents according to established protocols for quick retrieval when needed.
    • Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
    • Developed comprehensive knowledge of federal, state, and local guidelines governing access to criminal history information.
    • Looked for trace evidence such as fingerprints, hairs or shoe impressions using alternative light sources when necessary.

Education

Bachelor of Science - Criminal Justice

Monroe College
The Bronx, NY
06.2016

Skills

  • Trilingual (English, French & Haitian-Creole)
  • Ownership
  • Quality and Defect Control
  • Customer Service
  • Time Management
  • Attention to Detail
  • Customer Relationships
  • Productivity and Time Management
  • Reliable and Responsible
  • Friendly and Enthusiastic
  • Customer-Oriented Mindset
  • Quick Learner
  • Adaptable and Flexible
  • Staff training & Development
  • Interpersonal communication skills

Timeline

Process Assistant

Amazon
06.2023 - Current

FC Associate L1

Amazon Fulfillment Center- VAR
06.2023 - 01.2024

Paralegal

Gabriel Law Firm
01.2020 - 05.2023

Police Records Clerk

NYPD
02.2014 - 08.2019

Bachelor of Science - Criminal Justice

Monroe College

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Sophia Duce