Sophia Edwards
Florence,KY
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
12
12
years of professional experience
Work History
Sales Associate
Arhaus Furniture
Florence, KY
10.2024 - Current
- Delivered exceptional customer service, fostering positive relationships and enhancing overall shopping experience.
- Assisted clients in selecting furniture that meets their aesthetic and functional needs.
- Maintained comprehensive product knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to achieve sales goals and improve store performance.
Sales/Accounting Clerk
Day 1 Cleaning Service
Florence, KY
02.2022 - Current
- Processed both outgoing and incoming payments and invoices.
- Updated accounting ledger and journals with updated transaction information.
- Dispatch employees to different locations and different worksites.
CSR
IRS
Covington, KY
09.2023 - 02.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Sales Associate/Sales Manager
Ashley Furniture Homestore
Burlington , KY
10.2015 - 02.2022
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Achieved company growth for several consecutive years through market expansion and sales.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Promotions Team Member/ Claims
Turfway Park
Florence, KY
11.2013 - 12.2017
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
Marketing Ambassador
Belterra Park
Cincinnati, OH
05.2014 - 08.2016
- Collaborated with customers to provide customized services to meet specific needs.
- Managed client marketing strategies and product promotion campaigns.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
Education
Associate of Arts - General Studies
Eastern Kentucky University
Richmond, KYSkills
- Operating Procedures and Policies
- Decision Making
- Networking Events
- Customer Service
- Relationship Building
- Problem-Solving
- Time Management
- Month-End Documentation
- Multi-tasking strength
- Sales Training
- Sales Goals Attainment
- Written and oral communication skills
- Teamwork and Collaboration
- Energetic self-starter
- Client Service
- Reliable and punctual
- Exceeds sales goals
- Listening Skills
- Positive and professional
- Invoice processing
- Payment processing
- Clerical support
- Administrative support
Timeline
Sales Associate
Arhaus Furniture
10.2024 - Current
CSR
IRS
09.2023 - 02.2024
Sales/Accounting Clerk
Day 1 Cleaning Service
02.2022 - Current
Sales Associate/Sales Manager
Ashley Furniture Homestore
10.2015 - 02.2022
Marketing Ambassador
Belterra Park
05.2014 - 08.2016
Promotions Team Member/ Claims
Turfway Park
11.2013 - 12.2017
Associate of Arts - General Studies
Eastern Kentucky University