Sophia Fernandez Garcia
Katy,TX
Overview
3
3
years of professional experience
Work History
Receptionist
Igloo Products Corp.
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients..
- Telecommunication Skills
- Kept reception area clean and neat to give visitors positive first impression.
- Assist with department projects as needed
- Handled confidential information
- UKG
Spanish Interpreter
Cyracom International
07.2023 - 09.2024
- Delivered exceptional customer service to both English-and Spanish-speaking clients through verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Sales Representative Assistant Manager
StretchLab
02.2022 - 06.2023
- Boosted sales performance by developing and implementing effective sales strategies.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
- Ensured high levels of customer retention.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Conducted market research to identify potential leads and develop targeted outreach strategies for maximum effectiveness.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
Education
High School Diploma -
IschoolVirtual
Lewisville, TX06-2023
Skills
- Customer service experience
- Fluent in both English and Spanish
- Basic understanding of retail mathematics, including currency exchange calculations
- Proficient in Microsoft Office applications (Outlook, Word, Excel)
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Igloo Products Corp.
12.2024 - Current
Spanish Interpreter
Cyracom International
07.2023 - 09.2024
Sales Representative Assistant Manager
StretchLab
02.2022 - 06.2023
High School Diploma -
IschoolVirtual