Sophia Marie Fisher
Knoxville,TN
Summary
I am a eager and passionate candidates with over two years of professional experience in customer service and administration. Strong multitasking and problem solving skills. Natural team player with am eye for detail, and an initiative to produce quality work.
Overview
2
2
years of professional experience
Work History
Production Assistant
Pinnacle Home Improvements
2024.05 - Current
- Manage the records, payments, receipts, inventory and invoices of all jobs that are in progress or completed in the Knoxville and Chattanooga markets
- Assist with the payroll of the installers and sales department
- Work in tandem with the Production Manager to assure that jobs are completed on time and with the highest quality
- Maintain communication between the Finance and Accounting departments, as well as with customers.
Senior Financial Counselor
21st Mortgage Corporation
2023.09 - 2024.02
- Oversee a four person team and their individual account bases by assisting with their daily tasks
- Act as a liaison between upper management and my team to ensure that company policy and procedure are being observed
- Facilitate a welcoming work atmosphere by taking a genuine interest in my team's professional and personal lives
- Be available to answer questions and investigate problems regarding the servicing of a loan for any Financial Counselor or other department representatives.
Financial Counselor
21st Mortgage Corporation
2022.06 - 2023.08
- Assist customers with setting up their payments and arranging tailored financial plans according to their specific circumstances and diverse needs
- Encourage communication with customers through phone, email and letters
- Worked with representatives from other departments to answer any questions customers may have regarding their loan.
Education
Bachelor of Arts - Criminology and Economics
Benedictine College
Atchison, KS05.2022
Skills
- Customer Service
- Flexible and Adaptable
- Verbal and written communication
- Problem solving
- Analytical Mindset
- Project Management
- Effective Multitasking
Timeline
Production Assistant
Pinnacle Home Improvements
2024.05 - Current
Senior Financial Counselor
21st Mortgage Corporation
2023.09 - 2024.02
Financial Counselor
21st Mortgage Corporation
2022.06 - 2023.08
Bachelor of Arts - Criminology and Economics
Benedictine College
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