Sophia Flores
El Paso,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
El Paso, TX
04.2023 - 10.2023
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with service on existing accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Dial America
El Paso, TX
10.2021 - 06.2022
- Strengthened customer retention by offering discount options.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Cashier/Cook
Whataburger
10.2020 - 08.2021
- Taking food and drink orders, cleaning work stations and dining areas, ringing up purchases, preparing food, manning drive-thru windows, restocking foods, unloading food shipments, and answering customer questions regarding menu items, policies, and services.
Cashier
Burger King
07.2020 - 10.2020
- Greeting customers when entering and leaving the premises.
- Managing transactions using a cash register.
- Balancing the cash register.
- Scanning goods and making sure pricing and quantities are accurate.
- Accepting payments in cash, credit or check.
- Providing change and receipts.
- Issuing coupons, vouchers, stamps and gift cards.
- Processing returns and refunds, and resolving customer complaints.
- Bagging and wrapping purchased goods for safe transport.
- Upselling and cross-selling when appropriate.
Cashier/Cook
Boss Chicken
El Paso, TX
04.2019 - 07.2020
- Interact with customers: receive orders, process payment, respond appropriately to customer issues.
- Preparation of products as ordered by customers.
- Uncompromising standards in maintaining a clean and safe work environment, maintaining clean bathrooms, building exterior, parking lot, dumpsters and sidewalk.
- Unloading and stocking required.
- Ability to operate cash register or point of sale terminal.
Sales Associate
Teleperformance
El Paso, TX, TX
05.2025 - Current
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Capt. John L Chapin High School
El Paso, TX04.2019
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Problem solving
- Point of sale operation
- Order processing
Timeline
Sales Associate
Teleperformance
05.2025 - Current
Customer Service Representative
Teleperformance USA
04.2023 - 10.2023
Customer Service Representative
Dial America
10.2021 - 06.2022
Cashier/Cook
Whataburger
10.2020 - 08.2021
Cashier
Burger King
07.2020 - 10.2020
Cashier/Cook
Boss Chicken
04.2019 - 07.2020
High School Diploma -
Capt. John L Chapin High School