Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Ford

Coconut Creek,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dancewear Corner
Orlando, FL
10.2024 - Current
  • Assisted customers with inquiries and product information effectively.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Identified opportunities for cross-selling and upselling current customers based on their needs.

Server

Crema Gourmet Espresso Bar
Boca Raton, Florida
05.2025 - 07.2025
  • Provided friendly and efficient service to guests in a fast-paced environment.
  • Assisted in taking customer orders and providing menu recommendations.
  • Maintained cleanliness and organization of dining area throughout shifts.

Customer Service Representative

Sloan's Ice Cream
Boca Raton, Florida
04.2023 - 08.2024
  • Assisted customers with inquiries and product information effectively.
  • Processed orders and returns accurately using company systems.
  • Collaborated with team members to improve service quality continuously.

Education

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2024

Some College (No Degree) - Health Sciences

University of Central Florida
Orlando, FL

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Problem solving
  • Decision making

Certification

  • Small Business/ Entrepreneurship Certified

Timeline

Server

Crema Gourmet Espresso Bar
05.2025 - 07.2025

Customer Service Representative

Dancewear Corner
10.2024 - Current

Customer Service Representative

Sloan's Ice Cream
04.2023 - 08.2024

High School Diploma -

Monarch High School

Some College (No Degree) - Health Sciences

University of Central Florida
Sophia Ford