Sophia Franco
LUBBOCK,TX
Summary
Results-driven Front End Operations Manager experienced in high-volume grocery environments. Brings strong customer service, conflict resolution, and cash handling experience to create a smooth checkout experience. Trained and mentored staff on customer service protocols and operational procedures to improve team performance during peak hours.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front End Lead
United Supermarkets
LUBBOCK
03.2025 - Current
- Led front end checkout operations in a busy grocery store setting.
- Supervised baggers, cashiers, and self-checkout support during peak hours.
- Trained cashiers on register procedures, customer service, and store policies.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Resolved customer complaints or answered customers' questions.
- Executed opening and closing duties by reconciling sales records and cash transactions with software data.
- Enforced safety, shrink control, and cash handling standards.
- Delegated work to staff, setting priorities and goals.
- Monitored cash drawers and balanced front end tills.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Providing technical guidance to junior team members.
- Maintaining up-to-date knowledge on current trends and technologies related to front end development.
- Performing debugging tasks such as troubleshooting client issues or identifying areas needing improvement in code quality or performance optimization.
- Assisting with the recruitment process for new front end developers.
- Identifying opportunities to improve existing processes and reduce costs.
- Managing workloads among team members based on individual strengths and availability.
- Monitoring progress on assigned tasks and providing support where necessary.
Education
Lubbock Cooper High School
LUBBOCK, TXSkills
- Customer service
- Cash handling
- Opening and closing procedures
- Price verification
- Conflict resolution
- Staff training
- Team leadership
- Staff supervision
- Time management
- Adaptability and flexibility
- Client communication
- Problem-solving skills
- Listening skills
- Shift checklists
- Bilingual communication
- Fraud prevention
- Hospitality services
- Reliability
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Affiliations
- student council
- Spanish club
- culinary
- business and management
- anatomy and physiology
- pathopsychology
References
References available upon request.
Timeline
Front End Lead
United Supermarkets
03.2025 - Current
Lubbock Cooper High School