Sophia Garrison
Klamath Falls,OR
Summary
Achieved high levels of customer satisfaction through respectful and attentive service. Adapted quickly to new tasks and challenges, contributing to team success. Developed new skills to improve overall effectiveness in client interactions.
Overview
6
6
years of professional experience
Work History
Physical Therapy Intern
Functional Performance
- Collaborated with physical therapist to plan and administer range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Monitored and recorded patient progress in response to therapy.
- Taught patients proper use of wheelchairs, braces, canes, crutches and prosthetic devices.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Conducted precise assessments of patient condition and functional abilities.
- Used wheelchairs and provided standing support to transport patients to and from treatment areas.
- Handled various clerical duties by conducting inventory counts, ordering medical supplies and filling out medical forms.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Educated patients in physical therapy resources, injury prevention and ergonomics.
- Guided patients through mobility exercises to determine leading cause of pain and provide diagnosis.
- Tested, measured and recorded data related to patient strength, motor development and function, sensory perception and functional capacity.
- Scheduled appointments with patients based on availability and severity of injury.
- Evaluated patient progress at consistent intervals and adjusted treatment plans to maximize benefit.
- Communicated treatment plans and medical information to family and friends of patients.
- Reviewed patient records describing injury and pain level to prepare for appointments.
- Led classes and workshops on physical therapy practices to students and assistants.
- Instructed patient and family in treatment procedures to be continued at home.
- Observed patient progress over time and determined necessity of further treatment.
- Conducted intake sessions with new patients to evaluate injuries and suggest possible treatment.
- Issued referrals to patients for more specialized care when necessary.
- Used treatment tables to carefully examine patients and determine proper treatment.
- Recorded and reviewed patient medical history through online medical database.
- Gave pain-relief treatment to patients involving moist packs, foam rollers, soothing balms and infrared lamps.
- Asked patients to practice personalized exercises and monitor pain at home.
- Provided general educational advice to patients about injury prevention, healthy practices and nutrition.
- Obtained patients' informed consent to proposed interventions.
- Educated patients on most effective practices for pain alleviation, strengthening and rehabilitation.
- Assisted patients with sports injuries, head injuries and strokes.
Full Time Shift Lead, Barista
Dutch Bros
Klamath Falls, OR
03.2024 - 12.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational processes and customer service standards.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Monitored performance metrics, identifying areas for improvement in productivity and service quality.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Prepared and served high-quality coffee beverages to customers, ensuring consistency and satisfaction.
- Operated espresso machines and grinders, maintaining equipment for optimal performance.
- Assisted with inventory management, tracking supplies and placing orders as needed.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Implemented new beverage recipes, contributing to menu innovation and customer engagement initiatives.
- Maintained a clean and organized workspace for optimal productivity and safety.
Bartender
Joe’s East Bar
East Wenatchee, WA
03.2023 - 01.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Barista Shift Lead
Dutch Bros
Wenatchee, WA
02.2022 - 03.2023
- Sliced fruits, vegetables and meats for use in food service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Established and adjusted ordering parameters to manage inventory.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared workstations with ingredients and tools to increase efficiency.
Barista Shift Lead
Dutch Bros
Walla Walla, WA
06.2020 - 08.2021
- Supported highest standards of conduct and service to support company reputation.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared workstations with ingredients and tools to increase efficiency.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Established and adjusted ordering parameters to manage inventory.
Education
Corban University
Salem, ORAssociate of Arts - Sales, Merchandising, And Marketing
Walla Walla Community College
Walla Walla, WA06.2020
Skills
- Beer, Wine, and Soju Cocktails
- Responsible Alcohol Service
- Extensive Beer Knowledge
- Payment Processing
- Customer Service
- Courteous
- Complex Problem-Solving
- Sales Expertise
- Suggestive Selling
- Service-Oriented Mindset
- Extensive Wine Knowledge
- Cash and Credit Transactions
- Point of Sale Systems
- Handling Difficult Customers
- Cash Register Operation
- Sales and Marketing
- Excellent Judgment
- Outstanding Customer Service
- Team Training and Development
- Marketing and Sales Experience
- Anticipating Guest Needs
- Engaging Personality
- Organizational Ability
- Outgoing Personality
- Basic Accounting
Timeline
Full Time Shift Lead, Barista
Dutch Bros
03.2024 - 12.2025
Bartender
Joe’s East Bar
03.2023 - 01.2024
Barista Shift Lead
Dutch Bros
02.2022 - 03.2023
Barista Shift Lead
Dutch Bros
06.2020 - 08.2021
Physical Therapy Intern
Functional Performance
Corban University
Associate of Arts - Sales, Merchandising, And Marketing
Walla Walla Community College