Overview
Work History
Education
Skills
Certification
Timeline
Generic

SOPHIA GARZA

Las Vegas,NV

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lounge Cocktail Server

Wynn Resorts and Casino
11.2024 - 02.2025
  • Took drink orders and served beverages promptly while offering knowledgeable recommendations on premium liquor and signature cocktails while maintaining Forbes standards.
  • Upsold specialty drinks, bottles, and featured promotions, driving sales and increasing revenue for the lounges.
  • Handled cash, credit card, and comp transactions, ensuring accuracy in processing payments and managing tabs.
  • Monitored guest behavior to ensure compliance with all company policies and local regulations, fostering a safe and enjoyable environment.


Tower Suites Pool Cocktail Server

Wynn Resorts and Casino
02.2024 - 11.2024
  • Delivered exceptional customer service to high-end guests in a luxurious poolside environment, ensuring a memorable experience.
  • Took and served drink orders efficiently while maintaining a high level of professionalism and attention to detail.
  • Collaborated with team members and management to ensure smooth operations and high guest satisfaction.
  • Monitored guest behavior and ensured a safe, enjoyable atmosphere by adhering to company policies and local regulations.
  • Worked with the Tableau team to coordinate food orders for poolside service.
  • Addressed guest inquiries and resolved concerns in a timely and effective manner, ensuring repeat business and positive reviews.

Spa Receptionist

Wynn Resorts and Casino
12.2022 - 02.2024
  • Facilitated seamless check-in and check-out processes, optimizing the overall guest experience while following Forbes standards.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Handled sensitive guest information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Managed high volume, ensuring smooth communication between guests and spa staff.

Lead Lifeguard

Aria Resort and Casino
02.2021 - 12.2022
  • Assisted with scheduling even rotations for lifeguards, pool attendants, and receptionists.
  • Provided close supervision to staff including training, oversight, and evaluations.
  • Professionally and consistently resolved guest complaints and deescalated situations.
  • Created a work environment that promoted teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Trained employees to ensure departmental standards are met.



Spa Attendant

Aria Resort and Casino
11.2021 - 02.2022
  • Consistently offered professional, friendly, and engaging service.
  • Followed all departmental policies and procedures including safety and sanitation policies.
  • Maintained spa facilities and locker areas ensuring they were stocked and in tidy and sanitary condition at all times.
  • Assisted guests in the booking of spa services via spa software, directed guests to their appointments, and assisted them with the use of spa amenities


Education

Associate of Arts - Psychology

College of Southern Nevada
Las Vegas, NV
05-2025

Bachelor of Arts - Psychology

University of Nevada, Las Vegas
Las Vegas, NV
01-2026

Skills

  • Adaptability
  • Customer Service
  • Time Management
  • Client confidentiality
  • Strong organization
  • Computer skills

Certification


  • Forbes Travel Guide Trained
  • Food Handler Safety Card
  • Techniques of Alcohol Management Card

Timeline

Lounge Cocktail Server

Wynn Resorts and Casino
11.2024 - 02.2025

Tower Suites Pool Cocktail Server

Wynn Resorts and Casino
02.2024 - 11.2024

Spa Receptionist

Wynn Resorts and Casino
12.2022 - 02.2024

Spa Attendant

Aria Resort and Casino
11.2021 - 02.2022

Lead Lifeguard

Aria Resort and Casino
02.2021 - 12.2022

Associate of Arts - Psychology

College of Southern Nevada

Bachelor of Arts - Psychology

University of Nevada, Las Vegas

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SOPHIA GARZA