Sophia Gatti
Las Vegas
Summary
Dedicated and passionate worker with a proven track record at Blaze Pizza, excelling in managerial duties and team building. Cultivated strong guest and staff relationships while controlling labor costs and enhancing team performance through effective training. Recognized for resolving in-store issues swiftly, transforming challenges into successes for the betterment of the job.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Blaze Pizza
05.2024 - Current
- Managed truck orders, employee reviews, training, schedules, and training materials.
- Managed a diverse team of professionals while fostering a positive work environment
- Monitored labor and food costs by taking inventory and scheduling as needed
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance and controlled expenses to provide maximum profit.
- Maximized efficiency by coaching and mentoring staff on management principles, company procedures, and technology systems.
- Provided thoughtful training materials to staff to help resolve snags in productivity and create consistency.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Shift Manager
Blaze Pizza
01.2023 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Line Cook
Cafe Rio
05.2022 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Worked closely with management and took on various higher-level tasks
Education
No Degree - Computer And Information Systems Security
Asher College
6029 W Charleston Blvd 8914602-2027
High School Diploma -
Shadow Ridge High School
5050 Brent Ln 8913005-2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Inventory control
- Employee scheduling
- Schedule management
- Labor cost controls
- Efficient multi-tasker
- Time management
Certification
- Food Handler's Card
- State Food Safety Certificate
Timeline
General Manager
Blaze Pizza
05.2024 - Current
Shift Manager
Blaze Pizza
01.2023 - 05.2024
Line Cook
Cafe Rio
05.2022 - 10.2022
No Degree - Computer And Information Systems Security
Asher College
High School Diploma -
Shadow Ridge High School
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