SOPHIA GONZALES
St. John,United States
Summary
Dedicated and motivated college student pursuing a B.S. in General Studies. With 6 years of hands-on experience in customer service and 2 years of management experience, I have developed strong leadership, problem-solving, and communication skills. I am eager to leverage my background in delivering exceptional service and creating positive customer experiences to contribute effectively to your company.
Overview
5
5
years of professional experience
Work History
Server Trainer
Culinary Misfits
01.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Manager
Zig-E's Funland
06.2020 - Current
- Identified and recruited top talent, resulting in a highly motivated and productive team
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks
- Coached and mentored staff, resulting in improved job performance and knowledge
- Opened and closed store efficiently
- Head of party host specialty
- Maintained success in the specialty
- Scheduled employees and trainees for upcoming parties and meetings
- Conducted meetings
- Recruit new trainees
- One-on-one training with employees who desired to become a party host
- Promoted trainees to party hosts
- Managed the backend of booking system
- Media Team
- Attended media meetings
- Provided ideas for media and marketing
- Inserted all upcoming social media posts/plans into a planning system
Server
Briar Ridge Country Club
06.2023 - 10.2023
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Verified accuracy of orders before delivering them to customers
- Memorized the menu, specials and wine list, resulting in fewer mistakes when taking orders
- Greeted guests in a timely manner
- Inserted orders into POS system accurately
- Checked on tables frequently to ensure that they're satisfied with their experience
Server
Riviera Maya Taco & Tequila Bar
09.2022 - 05.2023
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours
- Developed a comprehensive knowledge of menu items and specials, allowing for more accurate and efficient order taking
- Utilized point-of-sale (POS) systems to accurately and efficiently enter orders, resulting in improved operational efficiency
Education
General Studies - Business Administration
Indiana University Northwest
Gary, IN12.2024
High School - undefined
Lake Central High School
St. John, IN05.2021
Skills
- Excellent Communication Skills
- Problem Solving Skills
- Time Management Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Excellent Customer Service Skills
- Shift Management Skills
- Food Handling Skills
- New employee mentoring
- Strong leadership
- Task delegation
- Marketing
References
References available upon request
Timeline
Server Trainer
Culinary Misfits
01.2024 - Current
Server
Briar Ridge Country Club
06.2023 - 10.2023
Server
Riviera Maya Taco & Tequila Bar
09.2022 - 05.2023
Manager
Zig-E's Funland
06.2020 - Current
High School - undefined
Lake Central High School
General Studies - Business Administration
Indiana University Northwest
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