SOPHIA GONZALES
St. John,United States
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
5
5
years of professional experience
Work History
Server Trainer/Bartender
Culinary Misfits
01.2024 - Current
- Trained and mentored new servers, ensuring consistency, efficiency, and high-quality guest service
- Delivered exceptional service in a high-volume, fast-paced environment, managing parties of 20+ guests independently
- Demonstrated strong memory and attention to detail by recognizing and personalizing service for regular guests
- Executed full server responsibilities, including order accuracy, table management, and guest communication
- Performed complete bartending duties, including crafting cocktails, upselling beverages, and maintaining bar organization
- Balanced multiple high-pressure tasks while maintaining professionalism, speed, and guest satisfaction
- Anticipated and resolved guest needs and issues proactively, ensuring a seamless and memorable experience
Manager
Zig-E's Funland
06.2020 - 07.2025
- Oversaw daily operations of a multi-attraction entertainment center featuring arcades, go-karts, mini golf, and laser tag
- Managed the party-hosting department to ensure smooth coordination and positive guest experiences
- Served as an active member of the media and marketing team, contributing to content creation, promotional campaigns, and social media initiatives
- Trained and supervised staff across multiple departments to maintain consistency, safety, and service quality
- Identified and recruited internal employees for roles that matched their strengths and specialties
- Handled employee terminations when necessary, ensuring clear communication and proper documentation
- Created and maintained staff schedules to support efficient coverage during peak and off-peak hours
- Managed cash handling, deposits, and financial accuracy for the facility
- Led shift operations by resolving issues, supporting team members, and ensuring a strong guest experience
Server
Briar Ridge Country Club
06.2023 - 10.2023
- Provided attentive, personalized service to members in an upscale country club environment
- Built strong rapport by remembering guests’ names, preferences, and frequent orders
- Took accurate orders and delivered a smooth, consistent dining experience
- Maintained a polished, professional atmosphere that matched the club’s standards
- Communicated clearly with kitchen and bar staff to ensure timely, accurate service
- Managed multiple tables while staying organized and calm during busy periods
- Anticipated member needs and handled special requests with care and efficiency
Server
Riviera Maya Taco & Tequila Bar
09.2022 - 05.2023
- Provided efficient, high-quality service in a fast-paced taco and tequila establishment
- Managed multiple tables while maintaining accuracy, organization, and strong guest communication
- Executed celebration presentations by coordinating music changes and delivering specialty shots or desserts with sparklers
- Demonstrated product knowledge by studying and explaining distinctions between various tequilas and agave types
- Partnered closely with bar and kitchen teams to ensure timely delivery of food and beverages
- Maintained a lively yet controlled environment that supported guest enjoyment and safety
- Consistently created memorable experiences for guests celebrating special occasions
Education
B.S. - General Studies
Indiana University Northwest
Gary, IN08-2026
High School - undefined
Lake Central High School
St. John, IN05.2021
Skills
- Cocktail and beverage preparation
- POS system operation / cash handling
- Table and party management
- Upselling and suggestive selling
- Staff training and mentoring
- High-volume service handling
- Strong communication and interpersonal skills
- Multi-tasking under pressure
- Conflict resolution and problem-solving
- Time management and organization
- Reliability & strong work ethic
Timeline
Server Trainer/Bartender
Culinary Misfits
01.2024 - Current
Server
Briar Ridge Country Club
06.2023 - 10.2023
Server
Riviera Maya Taco & Tequila Bar
09.2022 - 05.2023
Manager
Zig-E's Funland
06.2020 - 07.2025
High School - undefined
Lake Central High School
B.S. - General Studies
Indiana University Northwest