Sophia Gonzalez
Keller
Summary
Client-focused professional with extensive experience in managing client interactions and project coordination. Known for achieving high client satisfaction through effective communication and problem resolution. Thrives in team environments, adapting to changing needs and ensuring collaborative success with focus on organizational goals.
Overview
8
8
years of professional experience
Work History
Client Coodinator
Caliper Cosmetics
Fort Worth, TX
03.2026 - Current
- Coordinated client communications to ensure timely responses and satisfaction.
- Analyzed client data trends to inform strategic decision-making and support growth initiatives.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established relationships with clients by consistently delivering exceptional service.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Increased client retention with personalized follow-up communications.
Chiropractic Assistant /Front Office Manager
Aspire Chiropractic
North Richland Hills, Tx
07.2023 - 03.2026
- Managed high-volume inbound and outbound phone calls, assisting patients with scheduling, billing, and care related inquiries.
- Coordinated and optimized patient scheduling to support efficient provider workflow and patient satisfaction.
- Served as Personal Injury Coordinator, managing documentation, insurance verification, and communication with attorneys and insurance companies.
- Administered SoftWave Therapy and Spinal Decompression treatments, ensuring proper setup, patient comfort, and adherence to provider protocols.
- Educated patients on treatment plans and therapy benefits to support compliance and retention.
- Conducted outbound lead and follow-up calls, converting inquiries into scheduled appointments.
- Maintained accurate patient records and ensured HIPPA compliance.
Barista / Shift support
151 Coffee
Keller, Tx
04.2022 - 07.2023
- Delivered fast, high quality customer service in a high-volume environment.
- Trained new employees in proper drink preparation, equipment uses, and service standards.
- Handled cash transactions and resolved customer concerns professionally.
Front Desk Clerk
Custom Cleaners
Keller, Tx
03.2018 - 03.2020
- Managed front desk operations, including phone calls, customer service, and order coordination.
Education
Highschool Diploma - Hospitality And Tourism Management
Keller Highschool
Keller, Tx05-2021
Skills
- Strong organization
- Time management expertise
- Exceptional communication
- Detail-oriented mindset
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Active listening
- Adaptability and flexibility
Timeline
Client Coodinator
Caliper Cosmetics
03.2026 - Current
Chiropractic Assistant /Front Office Manager
Aspire Chiropractic
07.2023 - 03.2026
Barista / Shift support
151 Coffee
04.2022 - 07.2023
Front Desk Clerk
Custom Cleaners
03.2018 - 03.2020
Highschool Diploma - Hospitality And Tourism Management
Keller Highschool