Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Sophia Goumas

Severna Park,MD

Summary

Motivated student that poses a strong worth ethic and ready to use skills gained in 6 plus years of working experience. Well organized with good communication skills ready to use in my next job.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Attractions Cast Member

Walt Disney Parks and Resorts
01.2024 - 09.2024
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Food and Beverage

Walt Disney World
09.2022 - 01.2023
  • Operated being a filler, expo, order taker, and manage online orders in a timely manner.
  • Handled cash and credit card transactions.
  • Adhered to health and safety standards while handling food and beverages.
  • Made sure the guests were always happy.
  • Banked out at the end of the night, counting all money in the bank-out room and record numbers correctly.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.

Ice Cream Crewleader, Scooper, and Maker

Bruster's Real Ice Cream
09.2019 - 01.2023
  • Took on the responsibility of becoming a crewleader, was in-charge of the shift I was working.
  • Oversaw ice cream scoopers and assisted when anyone posed questions or concerns.
  • Managed customer complaints and situations.
  • Took inventory and stock weekly.
  • Keep a well kept working environment, made sure all food was in date.
  • Key holder to the store, set the alarms.
  • Trained employees in time management and proper ways to complete job duties.

Mid-Day Monitor

Anne Arundel County Public Schools
03.2021 - 05.2021
  • Was a mid day monitor during teachers two hour break during the day due to COVID-19 rules.

Education

Associate of Arts - Transfer Studies

Anne Arundel Community College
Arnold, Md
12.2023

Firefighter 1 -

Maryland Fire And Rescue Institute
05.2023

Hazmat Awareness -

Maryland Fire and Rescue Institute
04.2022

High School Diploma -

Severna Park High School
05.2021

Skills

  • Exceptional Communication
  • Organization
  • Leadership
  • Teamwork
  • Good Listener
  • Fun and Engaging
  • Performance under pressure
  • Safety awareness
  • Strong Work Ethic

Certification

Emergency Medical Technician - E3708431


  • Obtained NREMT and State of Maryland EMT certificates.


Volunteer Experience

EMT, Earleigh Heights Volunteer Fire Company, 10/2021- Present


  • Volunteering my time to give back and serve my community as an EMT. Running 911 calls in my local community and attending weekly trainings.

Timeline

Attractions Cast Member

Walt Disney Parks and Resorts
01.2024 - 09.2024

Food and Beverage

Walt Disney World
09.2022 - 01.2023

Mid-Day Monitor

Anne Arundel County Public Schools
03.2021 - 05.2021

Ice Cream Crewleader, Scooper, and Maker

Bruster's Real Ice Cream
09.2019 - 01.2023

Hazmat Awareness -

Maryland Fire and Rescue Institute

Associate of Arts - Transfer Studies

Anne Arundel Community College

Firefighter 1 -

Maryland Fire And Rescue Institute

High School Diploma -

Severna Park High School

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Sophia Goumas