Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Sophia Grasso

Franklin,Tennessee

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Retail Keyholder

Molly Green
Nashville, TN
03.2024 - Current
  • Greeted customers upon entry and assisted them in locating products.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Color Guard Instructor

Franklin High School Marching Band
FRANKLIN, TN
08.2022 - Current
  • Developed and implemented creative Color Guard routines for competitions.
  • Instructed students on proper equipment handling, flag spinning, rifle tossing and saber twirling.
  • Planned practices to ensure that all elements of the routine were perfected in time for competition.
  • Provided individual feedback to each student regarding their performance.
  • Served as a mentor for new members of the Color Guard team.
  • Demonstrated proper technique to Color Guard team members during training sessions.
  • Evaluated student performances after competitions to identify areas of improvement.
  • Enforced safety guidelines at all times while working with students.

Family Nanny

Family Friend
FRANKLIN, TN
08.2022 - Current
  • Set up a safe learning environment with developmentally appropriate toys and materials.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Regulated children's schedules to balance rest, learning and play.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.

Sales Associate

Abercrombie & Fitch
Nashville, TN
11.2023 - 02.2024
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.

Sales Associate

Drygoods
Franklin, TENNESSEE
06.2020 - 02.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

High School Diploma -

Franklin High School
Franklin, TN
08.2021

Bachelor of Science - Elementary Education

Trevecca Nazarene University
Nashville, TN

Skills

  • Customer Needs Assessment
  • Client Service
  • Positive and Professional
  • Excellent Communication Skills
  • Listening Skills
  • Meeting Deadlines
  • Multi-Tasking Strength
  • Coaching Experience
  • Decision-Making
  • Attention to Detail
  • Event Planning

Affiliations

  • Captain of World Class Drum Corps, Phantom Regiment for 3 years.
  • Lover of kids, new friends, and working hard

Accomplishments

  • Leadership award for Franklin High
  • Most hardworking member at Phantom Regiment

Timeline

Retail Keyholder

Molly Green
03.2024 - Current

Sales Associate

Abercrombie & Fitch
11.2023 - 02.2024

Color Guard Instructor

Franklin High School Marching Band
08.2022 - Current

Family Nanny

Family Friend
08.2022 - Current

Sales Associate

Drygoods
06.2020 - 02.2022

High School Diploma -

Franklin High School

Bachelor of Science - Elementary Education

Trevecca Nazarene University

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Sophia Grasso