SOPHIA GRAY
Chattanooga,TN
Summary
Enthusiastic and service-oriented professional with a background in communications and customer relations. Proficient in Spanish, with experience in creating positive guest experiences and maintaining calm under pressure. Adept at multitasking, with strong attention to detail. A proven team player with an outgoing personality, dedicated to fostering strong relationships with both customers and fellow employees.
Overview
6
6
years of professional experience
Work History
Carhop Server
Sonic DriveIn
Springfield , TN
08.2018 - 08.2022
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Took orders, relayed orders to kitchen staff, and served food items to customers in a timely manner.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Ensured that all safety guidelines were followed at all times.
- Worked effectively in team environments to make the workplace more productive.
Bakery Associate
Cupcake Kitchen
Chattanooga, TN
08.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants
- Maintained tidy and organized work area to comply with cleanliness standards
- Followed recipes to ensure consistent quality of finished products.
- Decorated cakes using various techniques such as piping and fondant sculpting.
After School Program Assistant
Granada, Spain
01.2023 - 05.2023
- Monitored student behavior to ensure a safe environment.
- Supervised students while they completed their homework assignments.
- Provided academic assistance when needed.
- Facilitated communication between students, staff, and parents and guardians as necessary.
- Assisted in resolving conflicts between participants in a calm, respectful manner.
Media Development Intern
Northside Neighborhood House
Chattanooga, TN
01.2024 - 05.2024
- Create and curate content like flyers, graphics, and reels for the organizations’ social media accounts
- Write press releases and media advisories
- Provide video and photography production at events and fundraising campaigns
- Translate company documents from English to Spanish
- Support the Development and Marketing team in curating new ideas for business engagement and growth
Education
Bachelor of Arts - Communications, Spainsh
The University of Tennessee
Chattanooga, TN05.2024
Bachelor of Arts - Spanish
The University of Granada
Granada, Spain01.2023
Skills
- Excellent customer service
- Interpersonal Relationships
- Positive and professional
- Conflict Mediation
- Time Management
- Cultural Sensitivity
Volunteer Experience
- Haiti Mission Trip, 06/01/19, 07/01/20, Mentored Children in Orphanage, Led different age groups in Day Camps, Performed interactive skits and plays in front of villages and unreached people groups
- Glorifiers Team Volunteer, 2016-2021, Assisted in organizing, planning, and implementing strategies to reach marginalized people groups., Leader of Vacation Bible School groups in churches throughout the United States, Served on home renovation/uplift committee for those who could not do the work due to physical, mental , economic complications.
Timeline
Media Development Intern
Northside Neighborhood House
01.2024 - 05.2024
After School Program Assistant
01.2023 - 05.2023
Bakery Associate
Cupcake Kitchen
08.2022 - Current
Carhop Server
Sonic DriveIn
08.2018 - 08.2022
Bachelor of Arts - Communications, Spainsh
The University of Tennessee
Bachelor of Arts - Spanish
The University of Granada