Sophia Gumbish
Crawfordville,FL
Summary
Adept in operations management and team leadership, I enhance team productivity through positive reinforcement as well as consistent and detailed training. I also, maintain customer loyalty through personal selling and great attention to detail at Victoria's Secret PINK. My background spans rigorous roles from emergency medical response to customer service, consistently improving performance outcomes and client relationships. Skilled in problem-solving and superb time management, I drive results and exceed goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Lead (Operations Manager)
Victoria's Secret PINK
10.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Rig Supervisor/Veterinary Assistant
VIP Petcare
08.2022 - 05.2023
- Boosted team productivity by providing comprehensive training and mentorship to rig personnel.
- Oversaw daily operations at clinic, keeping team productivity moving at optimal pace.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Improved client relations through effective communication and education on pet health needs.
Emergency Medical Technician
MedEx
08.2021 - 05.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Lifeguard
YMCA
09.2020 - 01.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Crew Member
Dunkin' Donuts
09.2020 - 12.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Head Lifeguard
American Pools
08.2018 - 09.2019
- Advanced personal professional development participated in advanced lifesaving courses, such as American Red Cross Lifeguard Instructor certification course.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
Crew Member
Papa Murphy's Take and Bake Pizza
06.2015 - 08.2019
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Connections Academy
Durham, NC05.2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Superb time management skills
- Client Relationships
- Goal Setting
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Customer Experience Lead (Operations Manager)
Victoria's Secret PINK
10.2023 - Current
Rig Supervisor/Veterinary Assistant
VIP Petcare
08.2022 - 05.2023
Emergency Medical Technician
MedEx
08.2021 - 05.2022
Lifeguard
YMCA
09.2020 - 01.2021
Crew Member
Dunkin' Donuts
09.2020 - 12.2020
Head Lifeguard
American Pools
08.2018 - 09.2019
Crew Member
Papa Murphy's Take and Bake Pizza
06.2015 - 08.2019
High School Diploma -
Connections Academy