Sophia Gutierrez
1268 Avocado Ave Escondido
Summary
I am a bilingual Patient Service Representative skilled in registration, insurance verification, scheduling, and copay collection. I am applying for MA training to build my back-office knowledge, master clinical workflows, and expand my medical terminology. Combining front-desk experience with MA training will allow me to deliver seamless support across the entire patient visit.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Vista Community Clinic
Vista, California
03.2024 - Current
- Welcomed Vista Community Clinic patients while updating demographic records to ensure accurate patient information.
- Verified insurance coverage and collected copayments during check-in.
- Supported appointment scheduling across primary care and specialty service calendars.
- Guided patients in completing applications and discount program forms to facilitate visit payment support.
- Facilitated effective communication for Spanish-speaking patients at the front desk to enhance their service experience. with clear front desk communication.
- Scanned completed forms, identification, and insurance cards into patient charts.
Cashier/Barista
Vista French Bakery
Vista, California
04.2021 - 03.2024
- Crafted and served hot or cold beverages to meet customer preferences.
- Processed cash, card, and mobile payments through point-of-sale system.
- Provided detailed information on French pastries, ingredients, and allergens to enhance customer satisfaction.
- Restocked pastries, bread, and grab-and-go display cases throughout the shift.
- Maintained cleanliness of dining area to foster a welcoming environment for customers. counters, tables, espresso station, and dining area daily.
- Supported bakers and front-of-house staff during busy service periods.
- Packaged bakery items for takeout, delivery, and special-order cakes.
Education
High School Diploma -
Rancho Buena Vista
Vista, CA06-2022
Skills
- Patient registration and intake
- Insurance verification
- Appointment scheduling
- Copay collection
- Patient assessment
- Fluent in Spanish
- Team collaboration
Timeline
Patient Service Representative
Vista Community Clinic
03.2024 - Current
Cashier/Barista
Vista French Bakery
04.2021 - 03.2024
High School Diploma -
Rancho Buena Vista