Sophia Guzman
Gillette,WY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Ulta. Skilled in customer service and inventory management, I excel in fostering stakeholder relationships and optimizing productivity. My approach blends attention to detail with effective time management, driving significant improvements in engagement and efficiency.
Overview
3
3
years of professional experience
Work History
Task Associate
Ulta
04.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Barista/Cashier
The Main Bagel
03.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sandwich Artist
Subway
03.2022 - 08.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Diploma -
Westwood Highschool
Gillette, WY05.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Task Associate
Ulta
04.2024 - Current
Barista/Cashier
The Main Bagel
03.2023 - 09.2023
Sandwich Artist
Subway
03.2022 - 08.2022
Diploma -
Westwood Highschool